First City Monument Bank (FCMB) has restated its commitment to attaining the highest level of customer advocacy by leveraging on its solid business models, bespoke solutions, excellent service delivery, highly professional staff, and technology to turn the aspirations of its customers to opportunities.
The Bank gave the assurance in a statement to celebrate this year’s International Customer Service Week, holding from October 7 to 11, 2019, across its 206 branches in Nigeria. The theme of the celebration is, ‘’The Magic of Service’’. The theme recognizes that good service is magical, which can turn an unhappy customer into a satisfied longterm customer. It can also turn an occasional customer into a repeat customer as well as the biggest fan and advocate of an organization.
The highlight of the weeklong activities lined- up include a ‘’Special Thank You’’ message to customers nationwide and a plan by the Managing Director, Mr Adam Nuru to directly speak to as many FCMB customers as possible. In addition, the Executive Management of FCMB will visit children across all regions who have kiddies account with the Bank whose birthdays fall during the customer service week, to celebrate with them and present them gifts. Also, Staff that have gone the extra mile to provide magical service will be recognized and rewarded.
