Bolt, a ride-hailing company, has launched a new trusted contact safety feature in Nigeria to enhance passengers’ safety.
The new feature enables riders and driver partners to add names and phone numbers of friends or relatives to a list of contacts for their account, so Bolt’s Safety Team can get in touch with them if the account holder can’t be reached and it requires the latest version of the app to use.
This is the latest safety feature announced by Bolt as part of its €100 million commitment over three years to support the critical work of its safety team, joining a suite of existing safety features in its in-app safety toolkit.
Recent rider safety features include ride check to proactively detect whether there’s anything out of the ordinary during a trip, share location for real-time location sharing with friends and family, and emergency assist to help riders quickly and discreetly alert emergency services or private security partners.
“With trusted contacts, we aim to build on our Safety Team’s existing efforts by ensuring we can quickly escalate a Ride Check notification or Emergency Assist request to a friend or family member if we can’t get a hold of the Bolt account holder, themselves,” said Osi Oguah, general manager, Bolt.
She added that it’s part of the company’s ongoing investment in safety through new products, features, and their dedicated in-house specially trained safety team, to ensure that they can continue to improve the safety ecosystem of the Bolt app, offering drivers and riders a high-quality ride-hailing experience.
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