9 Payment Service Bank (9PSB), says it will promote constructive collaboration necessary to drive quality of service delivery and excellent customer experience for its agency banking business, seen at deepening Nigeria’s financial inclusion drive.
This was disclosed during a recent 2-day virtual town hall meeting with its various service location partners across the country to strengthen existing relationships.
The meeting was aimed at providing first-level maintenance support to its partners, obtaining required feedback from the bank’s extensive agent network, as well as providing updates on regulatory guidelines that ensure compliance in business operations.
“We are here today to get your feedback on agency banking operations and to extend strategies geared towards proffering solutions that would ease your concerns. Our utmost interest is ensuring service turnaround time is as quick as possible and best in the industry,” Kunle Isiaka, head, sales and strategic partnerships at 9PSB, stated.
According to Isiaka, 9PSB remains steadfast to provide support to its partners in any way possible to ensure quick transaction timelines with customers. He disclosed that the bank will continue to keep close contact with its partners to ensure business targets are met.
“We will continue to provide you with the necessary support to facilitate all your business operations and that of the agents within your domain to achieve your targets. As a bank, we will continue to keep close contact with you. Our focus is to satisfy our customers and give them a positive experience by always putting smiles on their faces,” Isiaka stated.
Kick starting the town hall, Akeem Salam, the group head, business development and strategy at 9PSB, welcomed the partners to the meeting and assured them of continuous service improvement and consistent management support.
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