Startimes, digital terrestrial television network provider, has created a new customer care unit to cater for its numerous customers and create a platform for new customers to embrace digital television prior to the impending digital switch over by 2015.
Briefing newsmen on the activities of the company in Aba, Abia State in the last six months, Ameh Dele, zonal director, South-East, NTA-STAR Television Network Limited, explained that the service agents are fully equipped to carry out a door-to-door service.
He also revealed that the company has introduced new channels on its basic, classic and unique bouquet to give better experience to its customers at no change in prices. Consequently, the company now has more than 70 channels on its platform.
The new channels include-African Movie channel, B4U, Eurosports News, TVC News channel, NTA Igbo, New life-style channel, NTA Parliamentary channel and UEFA Championship League and Europe Cup.
Startimes, proposed over N15bn investment in the pay television sector, in its expansion drive for 2013.
BusinessDay checks also revealed that the firm’s subscription base has hit 1 million. Ameh recalled that pay television before the coming of Startimes, was seen as an elitist thing, noting that its entry into the territorial platform has made it possible for all Nigerians to enjoy pay-TV at affordable price.
“However, managing the process brought some challenges, as so many people found it difficult to operate our system and that was why we established a customer care unit to cater for customers.
“You should agree with me that we deployed a high-tech product and many people on their own couldn’t handle it. We engaged the services of agents that visit people at their homes at no cost.
“The door-to-door service is free. You can identify the agents with their uniforms and big identity card. We have our customer service lines also, so demand to have the hot lines when you purchase our decoders,” he advised.
GODFREY OFURUM, Aba
