• Saturday, March 02, 2024
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BusinessDay

Couriers urged to embrace innovation as capital market business declines

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The Nigerian Postal Service, NIPOST, has advised participants and practitioners of the industry to adopt more innovative ways of tackling its challenge of enormous decline in the capital market mail by becoming more cost efficient and service oriented.

As more companies are encouraging their shareholders to download annual report on their website and embrace e-dividend, Courier companies in Nigeria are encouraged to focus on other areas such as online delivery of parcels and delivery of foreign mails, amongst others.

Speaking during the BulkPost Venture Customer Forum and Lecture at Sharaton hotel Lagos, Bayo Olugbemi, CEO First Registrars and Chairman of the Occasion, said courier companies should invest more in dispatch vehicles so that mails can be delivered on time, staffs should be well remunerated and staffs should be trained regularly on service delivery and excellence.

“There should be display of professionalism by operators, timely service delivery by courier companies concerned and proper numbering of houses by government agencies to make delivery easier,” he added.

He stressed on the need for practitioners to embraced e-services, adding that First bank with about 1.3million share holders has over 500 shareholders who have now embraced e-dividend, with the policy to fast track the process.

While responding to the challenge of late delivery of mails to owners Umo Michael Akpan, General Manager, Bulkpost Venture disclosed that Bulkpost delivers its mails within 72 hours, depending on when customers bring the mails to BulkPost.

He also commended the efforts of the outgoing Post Master General of NIPOST, who had showed commitment and diligence in making the industry effective and efficient.

Mallam Ibrahim Mori Baba, the outgoing Post Master General/CEO NIPOST while giving his address, said capital market play a significant role in the economic and social development of the country as a major percentage of the increase in the Gross Domestic Product is produced through a buoyant and healthy capital market.

According to him, “At present it is my belief that capital market is undoubtedly one of the important determinants of real economic growth, social progress and improved standard of living. A robust capital market guarantees dividends to shareholders, more capital to management and more revenue to government.

Mori Baba assured that NIPOST has continued to incorporate new technologies into its network to reduce costs, improve quality and increase consistency, adding that they have made great strides to modernize the post offices by making technology an important area of concentration for viable change in postal operations and service delivery.

He emphasized that NIPOST is committed to building effective and sustainable collaboration with all relevant stakeholders in order to deliver efficient and high services.