Some users of the Lekki Toll Gates along Lekki-Epe expressway are getting stranded in the wake of the adoption of cashless payment for a pass. Following the upgrade of the tolling systems at the Admiralty Circle and Lekki-Ikoyi Link Bridge Toll plazas, uninformed users are still presenting cash at the gates, causing an avoidable delay.
On the upgraded system, toll accounts and devices at both plazas have been combined into a single account which can now allow users to pay with the same account when plying either of the routes.
“To this effect, customers with different devices for both plazas prior to the upgrade will also be assisted accordingly at any of our customer service centres in order to ensure a single device is activated on their vehicles for ease of passage at the plazas,” the Lekki Concession Company (LCC) said in a public announcement.
With discounts of five and 10 per cent for options of ‘preloaded card’ and ‘electronic devices’, users can pay for toll tickets or buy vouchers which come at no discount at the company’s offices or designated sale outlets, an LCC attendant told BusinessDay on a visit, Wednesday.
Just as the cashless policy took effect on Jan 1, 2020, a mobile application was also launched to ease account funding and toll payments, without physical visits to LCC’s offices.
BusinessDay learnt users will eventually be able to register accounts on the mobile application.
However, issues of unjustifiable deductions from users’ accounts and gaps in account merging have been springing up, with some people seeking redress at the LCC’s office.
A user who didn’t want his name in print complained the balance on his previous account was failing to reflect on the upgraded system.
“I made payment to my old Lekki Ikoyi toll account and it’s not reflecting on the new consolidated account that uses my Lekki-Epe account number. How can this be resolved?” one of the users monitored on Twitter, Ayodeji @dejizaq said.
“I did my check and balance this morning and discovered a total of N360 was missing from my e-tag account balance which is only traceable to the time I used the Lekki-toll gate yesterday,” Mr Capable @DonPhermmy, another user, complained on Twitter on Wednesday.