Unitrust Insurance unveils AI-powered chatbot to revolutionise customer experience

Unitrust Insurance is taking a bold step into the future of customer service with the launch of its innovative AI-powered UNIS chatbot.

Designed to enhance the customer experience, the chatbot offers a seamless, 24/7 digital solution that makes insurance services more accessible, efficient, and interactive.

From obtaining instant policy information to making claims and connecting with customer support, UNIS is set to transform the way clients engage with their insurance needs.

The chatbot, available 24/7, enables users to: get instant policy information, request and receive insurance quotes, initiate claims and track progress, make inquiries and receive swift responses, buy Motor Insurance Policy, make payment and generate policy document; and Connect with a customer care representative if needed

“Our commitment to exceptional customer experience drives us to embrace innovation,” said Dele Oyetunji chief marketing officer at Unitrust Insurance.”

“This chatbot ensures that our customers can access insurance services anytime, anywhere, without the usual hassle.”

This strategic digital advancement aligns with Unitrust’s mission to provide cutting-edge insurance solutions while maintaining top-tier service delivery. By integrating UNIS on one of the most widely used messaging platforms, Unitrust is making insurance conversations more convenient and accessible to its clients.