Management of Old Mutual Nigeria has reassured its customers of improved service delivery, innovative products that meet their needs, as well as better communication in the coming years.
The company, which believes that its growth and success lies critically on the appreciation of its services now and in the future by the customers, says the focus in 2018 and beyond shall be on customer satisfaction.
Zom Chizura, group chief executive officer, Old Mutual West Africa speaking at the firms organised Customer Dinner titled “Future Focus” held in Lagos, said the event was to thank her esteemed customers for their patronage and support to the company in 2017. The Evening was crowned with exciting discussion by the chief economist of PwC Nigeria, Andrew Nevin who took a critical look on Nigeria, business environment and 2018 in focus.
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Chizura said going into next year, the customer remains key in the company’s business focus.
He said in designing of the company’s products, attention will be paid to capital and risk management. “We will ensure we protect our capital and also protect customer assets through effective risk management.”
Chizuru further stated that the firm’s product shall be designed to meet the customers need and expectation. “we shall continue to improve on our communication to the customers and potential customers towards ensuring that they understand the benefits we offer.
According to him, attention will be paid on post-sales service by continuously engaging and listening to the customer, as well as striving to meet their expectation even in the long run.
Earlier, Kenneth Igbokwe, chairman, Old Mutual Nigeria spoke about the contribution of customers to the company’s success in 2017. He, however, urged for more patronage, assuring that the Old Mutual will continue to enhance its service to customers.
