NSIA Insurance, one of the fastest growing composite underwriters in the country has flagged off an awareness campaign, telling the Nigerian public what it stands for, products and services, access channels and value propositions in partnering with the company.
Ebelechukwu Nwachukwu, managing director/CEO, NSIA Insurance, explaining the awareness campaign which has broken in major radio stations and the social media said “We are putting ourselves out there to remind our customers of our commitment to serving them well. We bear in mind their needs and provide tailor-made solutions to suit them. We are known as “The true face of Insurance” because we understand and respond to all aspects of the insurance business.
According to her, the Company wants’ to increase its customer base not necessarily to grow premium volume, but to touch as more people as possible by adding value to their lives and businesses.
Nwachukwu noted that that the company places high value on integrity and professionalism which is why the prompt payment of Claims is a part of their commitment to customers.
“Proof of this is the payment of over N679 million in 2017 and N2.4 billion in claims settlement to our clients in 2018.”
This is in keeping with the commitment to render stellar customer service to clients and in line with our quality objectives to pay genuine claims within 48 hours following the receipt of the signed discharge voucher”, she added.
She also informed of the company’s diversified business approach as they recently partnered with Multichoice on the DSTV THANKS Program, to reward loyal DSTV subscribers with 10 percent discount on four identified products which includes; NSIA Comprehensive Motor Insurance, NSIA Motor Insurance- Third Party Fire & Theft, NSIA Householder Insurance and NSIA Personal Accident Cover.
NSIA Insurance also informed of the successful completion of their 2019 ISO Surveillance Audit by the Standards Organization of Nigeria (SON), after they were awarded the ISO 9001:2015 Quality Management System Certification in May 2018. This certification was achieved due to the successful implementation of the Quality Management System and priority for customer satisfaction.
The company is also offering Travel Insurance products with different packages and imbedded benefits, as well products taking health insurance products.
NSIA Insurance Limited is a first-class composite insurance company driven by Integrity, Care, Innovation and Professionalism, with its Head Office in Lagos, strong regional presence in Abuja and a large network in strategic states across the country.
NSIA Insurance Limited (Nigeria) is part of NSIA Participations which is currently present in 12 African countries; Benin, Cameroon, Congo, Côte d’Ivoire, Gabon, Ghana, Guinea, Guinea Bissau, Mali, Nigeria, Senegal and Togo.