FBNInsurance Limited, a foremost insurance company in Nigeria and a member of the Sanlam Group has upgrading its digital capabilities and platforms to adequately serve its customers, especially its payment channels in line with the new normal.
In view of the COVID-19 outbreak, most companies globally are adapting to the new norms of working and seeking alternative ways of reaching their customers.
Various payment channels have been introduced to its esteemed customers to ensure premium payments are made with ease and on time so that customers continue to enjoy the benefits of the various insurance policies held.
In a briefing with pressmen, Val Ojumah, managing director and CEO of FBNInsurance outlined some of the payment channels available to customers: FBNInsurance Customer and Financial Advisor (FA) Apps, E-Insurance on their website, POS at their Aba, Onitsha, Warri and Ikeja Retail offices. Other alternative payment channels include USSD, ATMs, Web payments, Money Agents, Bank Payment/Online Transfer, Direct Debit/Standing Instructions, FirstBank First BAP platforms amongst others.
‘Through our online platforms, we can show customers that we will fulfil our promises to them by insuring their most valued assets and safeguarding their future. The introduction of various payment channels to our customers is one of the few innovations being pioneered by the insurance company. I urge our customers to use these alternative payment channels to generate e-receipt(s) for every payment made and send [email protected] for ease of payment reconciliation,” he explained.
In recent times, FBNInsurance has been keen to develop and improve its digital capabilities – something that particularly impressed the award judges. In 2019, the firm launched its internal Financial Advisor App to support its agency workforce, complete with artificial intelligence capabilities that can recommend cross-selling opportunities. It is just one of a few innovations being pioneered at FBNInsurance.
This singular effort recently earned FBNInsurance the 2019 Best Insurance Company in Nigeria at the World Finance Global Insurance Awards. The organizers of this award announced that winners earned their place based on the industry’s most forward-thinking players that can deal with unexpected shifts in the market and changes to consumer demands.
As the company upgrades its digital capabilities, it continues to break new grounds in the insurance sector by continually leveraging its digital innovations to deepen accessibility to its insurance solutions to its customers.
