• Friday, April 19, 2024
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How dishonesty is ruining lives and businesses in Nigeria

How dishonesty is ruining lives and businesses in Nigeria

Nigeria is, increasingly, evolving into a society where values of hard work, honesty and integrity have been badly eroded and, largely, no longer count. The country is, consistently, becoming a loathsome society where people are more interested in the outcome than the process.

Today, people are cutting corners, thwarting entrepreneurial ventures of others by exhibiting dishonest attitude in business dealings. It has become increasingly difficult to entrust others with the responsibility of running some businesses while the owner is not involved in the day-to-day running of such a venture.

Many people are known to have died suddenly as a result of heartache occasioned by the ruins brought upon the business they set up with their life savings.

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All these are hugely reflected in the rabid quest to get rich quick which has neither age nor gender bias. They are also seen in the murderous pursuit of power by political gladiators who go for it at all cost, believe, unrepentantly, that the end justifies the means.

At the lower, but by no means saner, level, are artisans and sundry workers who provide small but important day-to-day or month-to-month services to the people as builders, mechanics, tailors or fashion-designers, estate agents/landlords, contractors, and even professionals, particularly lawyers.

Every one of these workers and service providers is out to profit from people’s loss and also to gain from their pain. They are brazen, abrasive, bragging, ungodly and so ply their trade without conscience and fear of possible consequences or repercussion.

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Cases abound of how these so-called workers have caused their “victims” to pay more than 100 per cent for the services they provide or cause damage of enormous proportions such as building collapse, vehicle engine knock, death of clients and other heart-rending stories of incidents traced to them.

Tony Ubiechie is a short, garrulous, smart imp reputable as a plumber within his area of influence at a moderate housing estate in a Lagos suburb. Ubiechie comes in as plumber but, pronto, he appoints himself a contractor ready to handle every aspect of a building including electrical fittings and roofing.

Perhaps, Ubiechie would have made a good teacher, but that was a road not taken. He explains a tiny process over and over again with a ludicrous and irritating admixture of his heavily accented local Igbo dialect and street English Language, gyrating and swearing to no god in particular in the process.

Ubiechie was introduced to Martins Almona, a non-resident landlord at the estate, by another landlord. Almona, a very strict, uncompromising middle-aged public servant, was not comfortable with this local champion, especially for his ‘too much talk’ which he interpreted as tactics for defrauding and cheating.

But Almona’s wife, Evelyn, who saw ingenuity and professionalism in Ubiechie’s antics, persuaded her husband to take him in and so, surreptitiously,  Ubiechie became the contractor for all the plumbing, bricklaying, tiling, welding and other finishing work in their modest stand-alone house.

Almost on daily basis, Ubiechie would call, asking after “madam and umu-aka” (the children). He would follow that up with a report of a discovery of an aspect of the house that needed urgent attention, else the rains would come and cause damage to the entire structure which, in his assessment, is defective.

So, Ubiechie and Almona worked together until the tiling stage. An estimate of material quantity was made on per square metre basis. But no sooner had the work started with Ubechie’s sub-contractors than the estimate started to snowball, increasing the cost to an unimaginable level.

Almona gave out money for additional procurement. Ubiechie went to the market, gleefully, as usual. He thought he was smart, but his client, this time, reasoned ahead of him. Instead of 50 cartons of tiles, he was given money to buy, he bought 40, not knowing that a suspicious Almona was at the site waiting for him.

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He got the shock of his life when he arrived at the site with his 40 cartons only to see Almona waiting and ordering the off-loaders to pack the cartons at a designated place to enable him to take stock. Dazed, confused, prancing up and down without any direction in mind, Ubiechie gathered himself together and walked up to Almona and told him what he did, but not without trying to impress by saying he did so to ‘save’ cost and avoid waste.

Everything came to a head when Ubiechie, not done, went ahead and negotiated on behalf of Almona the cost of ‘interlocking’ his compound with a subcontractor. But Almona who no longer trusted him insisted to see ‘his worker’ first before work would commence. Ubiechie showed up on a Saturday morning with a shy, soft-spoken but mean-looking young man.

As though no discussion had been held on what was to be done and for how much, Almona opened a fresh discussion with the workman. A whopping N50,000 was cut off from Ubechie’s price. He was mad, became uncomfortable to the embarrassment of everybody including the landlord who introduced him abnitio. Almona pretended as if nothing strange had happened, but Ubiechie could not withstand the shame and guilt.

So, he left, started subsequently to distance himself from the site until he finally stopped coming to a site he had supervised for over a year. All the outstanding work he would have done and the pay-off money Almona owed him, he has forfeited to greed, avarice and lack of conscience.

Ubiechie’s story is not different from that of Oladele Oludayo, a young motor mechanic who had a thriving job with a multinational vehicle assembling company but had to leave his job because he wanted to be on his own. Brilliant idea because, according to him, the time he used to work for the company for meagre pay, was enough for him to make his so-called salary 20 times over in a month.

Many did not understand what Dayo, as he was commonly called, meant. Dayo was a fraudster who fed fat on the blood of his ‘customers’ (vehicle owners). In fairness to him, Dayo was very proficient in his trade. He could tell the fault of a car just from the sound. But he was an evil genius.

Dayo and Okezie Chinwendu have been working together and relating well as ‘customers’. Because Dayo was a good mechanic, Okezie had to introduce him to Godwin, another friend, who used the same type of car with him. And that was how Godwin became Dayo’s ‘ATM’.

Each time Godwin’s car had a problem, he would rush to Dayo’s shop in Agege, Lagos. Committedly, Dayo would work on Godwin’s car, preferring to change any part of the car that had a problem along with the associated parts.

Unknown to both Godwin and Okezie, Dayo had been fleecing them. But the day came when Godwin decided to go to the market to buy shock-absorbers by himself. For two sets of absorbers that Dayo had been buying N52,000, Godwin paid N26,000; and for a powering steering pump which Dayo bought once for him at N45,000, he paid only N15,000. And the die was cast.

When Godwin brought these parts for Dayo to use for him, Dayo did not only take offence but also called Okezie, querying why he had to reveal these ‘secrets’ to “our friend”. He refused to fix the parts for Godwin and that was how they parted ways.

But that did not happen without Godwin seeking to get his pound of flesh. Dayo was a household name where Godwin worked. He repaired cars for many of Godwin’s colleagues in the office including some official cars. What Godwin did was to report Dayo’s dubious and fraudulent activities to the company’s Transport Manager and that was how all he was making through fair and foul means from the company and its staff came to an end.

Imadi Eche, a car owner, also has some stories to tell. He has two cars and has maintained one mechanic for years because of his perceived sincerity. Eche who normally leaves his car in the care of Jojo, his preferred mechanic, stopped doing so the day he went to Ladipo, the popular spare parts market to buy spare parts as Jojo was enjoying the Ileya the Muslim festival with his Muslim brethren, and hence, was not available to fix the car.

It took another mechanic to discover that Jojo never changed brake pads every three months as he claimed or oil filters. He collects money for the new ones, but fix used ones or wash the oil filter and reuse. The worst was when Eche’s Honda Accord’s bow joint pulled out at the middle of the road and he discovered that Jojo did not change the parts as he claimed; it was still the old one.

“But I give him money often, buy him things when I travel, so what is his problem”, Eche lamented.

While the bow joint is around N2,500, some mechanics can even destroy relationships built with clients for years with additional N200 or N500 increase on a part. The intrigue is that they will plead guilty when caught and expect clients to also forgive them one more time.

In the same vein, most business concepts today end up dying with their promoters due to their inability to discover honest, faithful and trusted employees to manage the business while they supervise.

For instance, BD SUNDAY recently caught up with a 38-year old Tunde Adesola, a successful Public Relations (PR) practitioner. He works with a foreign but Lagos-based PR firm that manages several big blue-chip companies in Lagos.

Though he works with a PR firm, Adesola is an entrepreneur at heart and due to the nature of the accounts handled by him, he was able to raise little loose capital over time and decided to set-up a small bakery and confectionary business, where he bakes bread, cakes and other pastries for commercial purposes.

Adesola invested over N5 million in acquiring a mixer, other baking machines, generator and securing of a baking shop in a suburban area in Lagos. He employed about five staff to serve as manager, bakers, marketers and sale representatives while he supervises especially at weekends that he is off duty.

He shared this experience with BD SUNDAY. “In 2017, I started a small bakery business that ought to have been able to sustain itself after investing over N5 million in it over a period of two years. Surprisingly, the business is presently struggling because of the set of ‘distrusted’ employees that I have had since we started. Many of them end up stealing from my business despite paying them promptly.

“As a policy, we pay salary and allow our staff to take a loaf of bread every day, which you may choose to eat in the office or take home at the close of work. Twice, I discovered that some of my staff was conniving to steal loaves of bread, hide them in the vehicle used for distribution, only to sell them to some of our buyers, who never knew how they got the loaves.

“When I discovered that, I sacked those involved after making some recoveries through their salaries. But of course, you know there was no way I will be able to recover all the losses,” Adesola said.

According to him, “The most annoying and discouraging aspect of investing in a business that you will not be there to manage, was what happened to me two months ago, exactly in March. I discovered that my manager stole over N200,000 from the bakery within a space of three months. The person in question was in charge of supply and money collection from our buyers.

“If the gentleman supplies product of N10,000 to a customer. He will write N5,000 in the sales book and pocket the balance of N5,000. I was able to discover the anomaly on a day it happened that I was the one to collect money from one customer only to realise that my book has a record that was different from that of the customer. I started to investigate further only to realise that the business has lost over N200,000 in a space of three months,” he added.

Presently, it has become almost like rocket science to get a trusted employee to manage your business or even take care of your home in your absence.

Another Lagos-based businesswoman, who gave her name as Onome Omorodion, is into interior décor business in the Lagos mainland area. She has about four shops where she sells materials such as mattresses, carpets, rugs, window cotton and other materials for interior decoration.

“I have been in this business for over 15 years and I bless God, who has been helping us all this while. In my 15 years in business, I have employed over 100 people in a whole as sales girls, but the problem has been lack of accountability especially on the part of the calibre of people I employ,” Omorodion said.

“Two years ago, one of my most trusted sales representatives, stole over N500,000 to set up her own business. She gave all manner of excuses because she resigned on her own. I never knew that she has planned how to invest the money she stole from me. When she later started a few weeks after resigning, it became clear to me that she stole massively from me.

“At that time, I wanted to use police to arrest her but my husband discouraged me based on the nature of our faulty justice system. My husband told me that police will worsen my situation because they will take my money and waste my time without achieving anything positive. It was on that ground that I decided to allow the sleeping dog to lie and to leave vengeance to God,” she fumed.

 Looking at the cause of the high level of insincerity in the country today, Festus Agwuna, a psychologist, attributed it to the lack of social security and the survival of the fittest syndrome here.  “If a police officer has not received a salary for three months, there is no need to station him on the road because he will extort money from motorists. But if you pay him very well and sack those who were found guilty of extortion, he will behave himself. That is a fact”, he explained.

For the psychologist, some people are insincere because they have been disappointed by those who are supposed to take care of them, especially government; hence they do anything to help themselves.

But if the laws are properly enforced, Agwuna thinks people will sit up because they now know that they will be prosecuted, they will lose customers and live with a bad name.

Pascal Ideh, a lawyer, thinks that people are insincere because those who they revere turned out to be different from what they seem or say.

Bad moral, according to Ideh, is infectious, especially if leaders are not living by example, and then everyone will point to the leaders when they make their own mistakes.

 

CHUKA UROKO