• Thursday, March 28, 2024
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Ibadan, Eko Discos say meeting customers satisfaction is not negotiable

Electricity

Ibadan Electricity Distribution Company has fagged off its 2019 Customer service week designed to appreciate its Customers across the seven states of the federation for their partnership all through the year.

It stated that it will work at all time to  satisfy it customers because that is the reason it is business

The 2019 Customer service week coincides with the introduction of the Customer Relationship Management initiative (CRM). The CRM rooted through the Customer care across the franchise will give the customers better and faster access to getting their complaints resolved.

The states which the company services include Oyo, Ogun, Osun, Kwara, parts of Kogi, Niger, and Ekiti

With the CRM, all customers’ details are well synergized and digitized for easy call up and follow of issues, even with the not so learned Customers, the CRM allows for input of complaints by customer Relations officers.

The CRM also gives power to the Customers to know and be able to cheek for updates and progress of their complaints as they would be issued Ticket Identity Cards and get notifications of work done.

As part of appreciation of its Customers, IBEDC has also come up with the debt settlement plan which encourages negotiations, discounts and a better spread of huge outstanding.

Also Eko Electricity Distribution Company (EKEDC) had a similar event in the week.

Adeoye Fadeyibi, managing director and chief executive officer of EKEDC while addressing journalists emphasized the importance of the customer service week. He said “The week is an opportunity to celebrate and appreciate our most important stakeholders, that is, our customers. Without our customers, we won’t be in business. It is also an opportunity to celebrate our staff who is our internal customers because they work effortlessly to ensure we achieve our goals”.

Commenting on the company’s Corporate Social Responsibility (CSR), the EKO boss said the company   has partnered with many orphanages as part of its CSR. “We did a school feeding programme recently which has continued into this new session, we have partnered with Ikoyi prisons to supply relief materials to inmates, we also involve ourselves with sports and youths development and one of our beneficiaries just won the just concluded squash competition in Abeokuta. We have a tennis event sponsored by us at Ikoyi club among others”.

He said that customer-centricity is an integral part of the company’s growth strategy which has helped improve the image of the company and its service delivery.

Iyiola Ezichi, Head of the customer service department of EKEDC,  explained further  that was  full of activities ranging from Corporate Social Responsibility activities to customer and staff awards night.  We did not only celebrate our customers but our staff; especially the ones that support our customer service delivery”.