The Management of BEDC Electricity Plc (BEDC) has announced its compliance with the Order from the Nigerian Electricity Regulatory Commission (NERC) based on the communique issued after a meeting between the Federal Government and the labour unions requesting the suspension of the new Service Reflective Tariff for 14 days pending consultations and finalization of negotiations by both parties on the new tariff implementation.
BEDC management said in a press release over the weekend that it will be complying with the 14days suspension order which was to take effect from September 28th to October 11, 2020, using the rates applicable as at 31st August for its various customers.
The company says postpaid customers will have their charges for the suspension period reflected in the bills to be delivered in October affecting this consumption period. Bills sent to customers in October 2020 is based on September 2020 consumption and band wise tariff as per NERC classification will apply. Similarly, prepaid customers have commenced vending based on the changed rates.
“Prepaid customers who have been migrated to Bands A, B, and C will need to reload a change token at the first purchase after the commencement of this suspension. Please contact BEDC customer care portal-customercomplaints@bedcpower or visit nearest BEDC office or call 080-3901-2323/ 0813984-1391,” BEDC added.
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Meanwhile, the management of Ibadan Electricity Distribution Company Plc (IBEDC) has joined the world to kick off the 2020 Customer Service Week, with the international theme for this year as “Dream team”.
According to the management, “at IBEDC our 2020 Customer Service goal is geared towards taking service delivery to higher heights through customer-centric initiatives that will enable us to attend and resolve our customer enquiries, complaints, fault clearing, speedily and efficiently across the franchise.
John Ayodele, the Chief Operating Officer ( COO) said part of the company’s customer-centric initiatives include the newly introduced Customer Relationship Management ( CRM) platform, designed to ensure that customers get prompt responses and resolutions. This platform allows customers to log onto the company’s website @ customer. ibedc. com to check their payment history, view both previous and present bills, make enquires and complaints conveniently. We have also introduced over 38 customer care offices this year alone across our franchise to facilitate easier and quicker access to us.
