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Coronavirus: First Bank deploys measures to protect employees, customers, other stakeholders

First Bank of Nigeria Limited, Nigeria’s leading financial inclusion services provider, has announced proactive measures it has taken to control the spread of the COVID–19 (Coronavirus) pandemic.

Folake Ani-Mumuney, the bank’s group head, marketing & corporate communications, said that embedded in the Bank’s corporate strategy is business continuity management that ensures the delivery of products, services and initiatives to its stakeholders and enabling the economy in the long-term with minimal impact.

“We have employed necessary measures to keep our employees, customers and the general public safe-guarded and sensitised on preventive steps to flatten the curve at the fastest possible rate. These include the deployment of temperature measuring tools; hand sanitisers; face masks and adopting social distancing including utilizing virtual meetings”, Ani-Mumuney said.

She further disclosed that First Bank has also cancelled its own and partnered planned events in the interim; suspended staff travels and have put measures in place to identify and communicate to staff who are arriving from affected countries to self-quarantine following the established protocols by the World Health Organisation and the government.

“In addition, we have been amplifying all necessary official information from relevant health bodies and partners such as encouraging everyone to adhere to good hygiene practices which comprise regular cleaning of all surface areas – for example, tables, door handles – with disinfectants, consistent washing of hands as well as avoiding close contact with people and staying away from crowded environment’’, the group head, marketing & corporate communications explained.

Encouraging the use of cashless transactions, Ani-Mumuney said; “We implore all our customers to embrace cashless transactions across our self-service platforms like *894# USSD banking services, FirstMobile, WhatsApp Banking, First Online for their needs like funds transfers, various bill payments, credit and internet data recharge and much more. In need of quick loans, these self-service platforms are also designed to meet their immediate needs through our FirstAdvance service”.

She noted that the Bank is committed to protecting the health and safety of all its staff, customers and host communities as together the fight against Coronavirus would be won.

For enquiries and complaints, customers are encouraged to contact First Bank’s 24 hours multi-lingual customer care centre, FirstContact, on 01-4485500 or email, firstcontact@firstbanknigeria.com.

Also, the National Centre for Disease Control (NCDC) should be reached on its Toll-Free Number: 0800 9700 001 for immediate medical attention and advise.

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