Nigeria’s leading digital bank, VFD, has deployed Bolanle, an AI-powered digital assistant, to support customers in banking transactions across Facebook, WhatsApp and Twitter.
In less than two minutes, Bolanle can set up a new account with zero paperwork, transfer funds, pay bills, and perform cardless ATM withdrawals among other functions.
The introduction of this chat banking solution follows the launch of its mobile banking app ‘V by VFD’ in March 2020, demonstrating the bank’s resolve to tackle issues of financial inclusion in Nigeria by ensuring that banking services are available to all Nigerians on all possible customer channels.
The company said the goal is to offer a fully digital one-stop platform to both the banked and the unbanked Nigerians.
Read Also: Customers need more Gtbank branches open, weekly
As a leading digital bank, VFD relies on the surge in the adoption of mobile connectivity and digital service to bring banking services closer to its customers. It is therefore a natural progression to team up with eBanqo to leverage the rise of messaging apps and advancements in conversational AI to build Bolanle.
“Since inception, we have simplified digital interactions between businesses and their customers. Our platform automates responses to frequently asked questions, provides self-service options, and gives real-time assistance to customers on Webchat, Facebook Messenger, Twitter Direct Messaging, WhatsApp, and several other direct messaging platforms.
Furthermore, our solution is completely self-service and automated, which means organisations can offer their services 24/7 without disruption,” explains Charles Ifedi; CEO eBanqo.
Highlighting the merits of VFD’s partnership with eBanqo, Gbenga Omolokun, Executive Director Risks, Compliance and Technology for VFD said that customers can now transact across more channels than before.
“Our customers are now able to transact across more channels than before. eBanqo has helped our customers access alternative channels to interact with the bank and other entities of the group and we’ve enjoyed great support flexibility. We remain committed to our brand promise to all our customers, ensuring that the fulfilment of their goals is secure, enjoyable and memorable.”
eBanqo’s omnichannel platform gives businesses a comprehensive view of all customer interactions. These interactions are managed from one dashboard, making it easier to manage interactions. Its analytics feature gives businesses a granular view of interactions across all platforms, arming them with the right data to make better business decisions.
Other functions Bolanle can support across the messaging apps include; airtime purchase, balance enquiry, and recurring savings
