Sterling Bank advocates ethical AI use in workplace

Sterling Bank has reaffirmed its commitment to the ethical use of AI in the workplace and in Nigeria to enhance operational efficiency, drive innovation, and improve customer satisfaction.

This is the submission of experts at the second edition of the annual Artificial Intelligence conference, Innovative AI 2025 organised by Sterling Bank in Lagos.

The event, themed “Scaling AI Adoption in Nigeria: Catalysing Cross-Sectoral Innovation and Fostering Inclusive Growth,” took place on February 21, 2025, in Lagos.

Industry experts from Nigeria and beyond gathered to discuss the growing role of AI across multiple sectors. Speakers emphasised the need for strategic AI adoption, regulatory frameworks, and collaboration to ensure responsible AI usage in Nigeria.

Sterling Bank who is the headline sponsor for the second edition, positioning itself as the “bank of the now and the future,” reiterated its vision for AI integration in the financial sector while prioritizing ethical considerations.

Temi Dalley, group chief human resources officer of Sterling Holdco, spoke during the panel session “AI and the Future of Work in Nigeria.” She highlighted the need for organizations to define strategic AI goals, particularly in banking, where AI is used to enhance operational efficiency, drive innovation, and improve customer satisfaction.

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Dalley emphasised that AI literacy is crucial for both technical and non-technical employees, as AI affects not only users but also customers. She stated, “We need AI collaboration in the workplace, and this requires adaptability and emotional intelligence. Regardless of your role, you should understand what AI is and how to use it.” She also pointed out the gap in AI ethics and governance expertise, warning that the absence of professionals in this area could lead to challenges in responsible AI adoption.

Yan Yuqing, China’s Consul-General in Lagos, stressed the importance of inclusivity in AI development. She noted that developing countries like Nigeria must explore AI’s vast potential for national development while also fostering international collaboration. “No country can single handedly handle AI,” she said, underlining the need for cross-border partnerships in AI research and implementation.

The conference co-convener, Dotun Adeoye, reflected on Nigeria’s AI journey, stating that the country must scale its AI adoption to drive economic growth. He said, “InnovateAI Lagos 2024 was a stepping stone. For 2025, we are taking it further, examining how AI can drive inclusive growth, solve economic challenges, and catalyse innovation.” He also emphasised that AI should not be viewed as a standalone technology but as a tool that must be adapted to local needs. “We need AI solutions that are relevant to us in Nigeria,” he added.

Ehia Erhaboh, another co-convener, highlighted the progress made in AI adoption across Nigeria. He said, “Nigerian startups are leveraging AI in interesting ways. In just a few years, we have generated over 5,000 AI enthusiasts, established 13 hubs across 12 states, and covered all six geopolitical zones.” He noted that AI is not just a future technology but a present reality, adding that Nigeria has the potential to compete globally in AI talent development.

Wole Adeniyi, CEO of Stanbic IBTC, reinforced the sentiment that AI is already transforming industries. He said, “AI is the present. Its ability to enhance productivity and innovation proves its significance.” He outlined key drivers of AI adoption, including cross-sector collaboration, skill development, and infrastructure growth. In the financial sector, he called for increased funding for AI startups, AI-driven financial inclusion solutions, and improved AI infrastructure to support industry-wide adoption.