Nigeria’s fintech company, Palmpay, has expanded its operations with a physical touch point centre in a key move to improve access to support for its users and ultimately impact its digital adoption resolve.
The fintech noted that the launch of its experience centre in Opebi, Lagos, is a part of its commitment to customer engagement and support.
“The new PalmPay office will provide a dedicated space for real-time customer assistance. The centre will serve as a hub for seamless issue resolution, product education, and swift customer service,” PalmPay said.
Before now, customers could already access PalmPay’s customer service through multiple support channels including live chat within the app, phone calls, social media and email.
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However, with the introduction of the experience centre, PalmPay users can receive personalised support physically.
As part of its future expansion plans, more experience centres will be opened in other cities and states in Nigeria, bringing PalmPay closer to its users nationwide.
“At PalmPay, our customers are at the core of everything we do,” said Chika Nwosu, Managing Director at PalmPay.
“The launch of our experience center reflects our commitment to deliver more support, more convenience, and more innovation to our customers. This office will ensure that every user has access to personalised support and a deeper understanding of our platform’s offerings,” he added.
With over 35 million customers and 1.2 million business users, PalmPay was recently ranked in the top three fintech brands in Nigeria. This recognition earned the fintech company a score of 81.6 in KPMG’s 2024 West Africa Banking Industry Customer Experience Survey.
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