MySol Nigeria unveils plans to resolve 90% customer complaints within 24 hours

The Management of MySol Nigeria, a solar homes systems brand has reassured customers that the launch of the company’s newest experience center in Abuja aims to provide customers with first-hand experience to resolve 90 percent of customer complaints within 24 hours, as well as offering key after-sales services.

“The newly launched experience center will ensure that we continue to support the lives that we directly impact. Our commitment is that 90 percent of customer complaints will be resolved within 24 hours at the center and others across the country, while the remaining 10 percent will be resolved within a maximum of 48 hours,” said Bankole Cardoso, the managing director, ENGIE Energy Access Nigeria.

MySol is a brand under ENGIE Energy Access, a leading provider of solar homes systems and mini-grid solutions in Africa. MySol kits deliver affordable, safe, clean and reliable energy to individuals, homes and businesses in unserved and underserved communities.

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According to Cardoso, the new experience center replaces the former center that had become too small for the type of growth the brand has experienced over the last year. With 36 MySol experience centers and point of sales outlets spread across Nigeria, the brand has the coverage to be close to its customers, which helps to resolve customer complaints fast.

Cardoso also noted that MySol has toll-free phone lines that customers can continue to take advantage of to resolve any issues that they might encounter. “We are aiming to cover all angles in our total commitment to the MySol customer,” he said, disclosing that the company recently achieved the 60,000 customers’ milestone.

“That is 300,000 lives directly impacted by the work we do across individuals, households and businesses. With this achievement, our commitment to improving the livelihoods of people in rural communities through access to renewable energy solutions is renewed, and I cannot wait for MySol to cross the 100,000-customer milestone, and 1 million customers landmark in Nigeria,” Cardoso said.

Gillian-Alexandre Huart, CEO, ENGIE Energy Access, said the company is committed to bridging Nigeria’s energy gap. “At ENGIE Energy Access, our customers are at the heart of all that we do. Strong of our presence in nine countries in Africa, and thanks to MySol Nigeria crossing this 60,000-customer mark, we are now tangibly impacting seven million lives.