MainOne hereby advises its customers that early in the morning of Sunday June 18th, 2017, we experienced a fault on our submarine cable system, 3000KM offshore Portugal. The outage, the first of its kind in 7 years since our cable system came into operations, has caused disruptions in service to our international connectivity customers in West Africa.
Supported by our cable maintenance arrangement with the Atlantic Cable Maintenance & Repair Agreement (ACMA), we immediately mobilized a repair vessel from France early Monday morning to pick up the necessary spares and personnel to recover the affected sections of the submarine cable in the Atlantic Ocean and effect repairs. The current estimated time for the repairs may be up to 14 days.
Whilst this is an event of Force Majeure, being beyond our control in the ordinary and normal course of business, we have in the interim, made available existing restoration capacity and have secured additional capacity to offer temporary relief to our customers, where feasible.
We will continue to provide updates on the progress of the repair works as we assure our customers that all hands are on deck to fully restore all services and the MainOne quality that they have come to rely on.
We thank you for your understanding and apologize for the inconveniences caused.
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