LBS launches initiative to promote best practices in hospitality

The Lagos Business School (LBS) has announced a new initiative aimed at promoting best practices and standards within Nigeria’s hospitality sector.

According to a statement, the initiative was unveiled at a recent summit in Lagos, which brought together industry leaders to discuss standardisation and innovation in the hospitality industry.

The initiative, themed “Rethinking Standardisation in Hospitality Retail,” aims to drive customer experiences across Nigeria’s hospitality value chain.

Belinda Nwosu, who convened the event, described the initiative as a significant step towards fostering growth and development within Nigeria’s hospitality industry and across Africa.

“The initiative is designed to collaborate with organizations by offering solutions to business challenges, providing market research data for informed decision-making, facilitating networking opportunities, and nurturing executive-level talent from Africa,” Nwosu said.

During the event, Chris Ogbechie, Dean of LBS emphasised the importance of standardisation in today’s competitive hospitality landscape.

“To achieve consistency, quality, and efficiency across every aspect of the hospitality value chain, standards play an integral role in fostering loyalty by offering unique service experiences, he said.