In its bid to establish a roadmap towards providing uninterrupted quality power supply to all its customers in the nearest future, NEDC/KEPCO consortium, new owners of Ikeja Electricity Distribution Company (IKEDC) has held inaugural Town Hall meetings across its various locations.
The forum, which is designed to hold periodically, also identified the need for engendering public support and understanding through sustained consumer education campaigns that portray a realistic picture of the state of power distribution and the transition period needed by operators to attain enhanced power supply, according to a statement signed by Pekun Adeyanju, assistant general manager, public affairs, IKEDC.
Alex Kim, manager, transmission and distribution business, KEPCO, urged the staff to be drivers of change, adding that the management along with its technical partner’s remains committed to instituting a positive paradigm shift in the power sector through new technology, capacity building, and world-class customer service.
“We believe that our staffs are key assets for us in this journey towards driving economic growth and development in Nigeria through a robust power sector. Companies are really all about the people. We believe that each individual in the organisation matters. Our strength as an entity lies in leveraging our diversity while maintaining a fully inclusive workforce,” he said.
Stressing the need for a renewed customer-centric approach to service delivery, he added: “The nation is looking to the largest distribution company for leadership and I am confident that we have what it takes to change the face of power supply in Nigeria.”
Fielding questions from staff on issues ranging from job security, safety, training and reward, among others, Kim said that the management would stop at nothing to ensure that deserving staff are recognised, rewarded and motivated to operate optimally. “Our focus is not on rightsizing or rationalisation. Instead, we are looking to build an enduring enterprise with you all as partners, equipped with the right training, operating under safe environment in order to deliver to the cause of providing excellent service,” he said.
He said IKEDC would leverage on KEPCO’s wealth of expertise for cutting edge technology to produce a robust metering system and real-time monitoring of electricity supply to consumers.
“We are looking at a future that promises efficient billing, seamless collection, and unmatched customer satisfaction. We must imbibe the culture of putting our customers first and treating our customers with respect,” he concluded.
OLUSOLA BELLO & FEMI ASU