First City Monument Bank (FCMB), a financial services holding company, has been awarded the 2023 NEXUS Courage Award for the most technologically pioneering commercial bank.
This was presented to FCMB at the maiden edition of NEXUS’s customer experience event, hosted by Qore, a Banking-as-a-Service platform.
“This award affirms our dedication to empowering Nigerians with accessible, secure, and transformative financial solutions through cutting-edge technology,” Yemisi Edun, managing director at FCMB, said.
He added that the award fuels the drive to optimise its strategic expansion and digital transformation journey, ensuring exceptional customer experiences at every touchpoint. “We dedicate this award to our valued customers.”
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The event, hosted by Qore, provided a platform for industry leaders and experts to discuss the future of financial services delivery in Africa.
It served as a catalyst for innovation, collaboration, and knowledge sharing among key stakeholders in the banking and technology sectors. At this event, Qore’s existing and potential financial institution clients were provided with invaluable insights to craft strategies for growth and expansion in the evolving digital landscape.
According to a statement, the award is a recognition of FCMB’s dedication and commitment to pioneering technological advancement within the commercial banking sector.
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“FCMB, in partnership with Qore, has consistently demonstrated its openness to delivering innovative solutions and exceptional customer experiences, amidst the risks associated with being pioneers,” the statement said.
It added that as part of its commitment to leveraging technology to drive financial inclusion and improve customer experience, FCMB partnered with Qore to implement groundbreaking solutions that have revolutionized the banking landscape.
“This award serves as an affirmation of FCMB’s unwavering dedication to providing innovative products, seamless digital platforms, and personalized customer service.”
