• Wednesday, June 12, 2024
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BusinessDay

Etisalat reiterates commitment to quality customer experience

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Etisalat Nigeria, has reiterated its commitment to quality customer experience and the continuous development of innovative products and services in its effort to offer customers on its network more value for money.

Elvis Ogiemwanye, director of brands and experience, Etisalat Nigeria, gave the assurance recently during the Abuja leg of its regional Customer Forum, an interactive gathering that enables Etisalat have direct engagement with customers to exchange ideas, discuss areas of improvement as well as provide feedback on the services of the company.

Speaking on the significance of customer feedback, Ogiemwanye, said the forum is a feedback platform that enables Etisalat to continuously improve its operations and develop more innovative products and services. He added that the forum demonstrates the value Etisalat places on its customers and commitment to excellent customer experience.

“At Etisalat, we place a lot of value on our customers, because our customers remain at the heart of our business. That is why we hold this forum in different regions to engage with our customers, get their feedback on our products and services and improve on them based on the feedback we have gathered. Through this customer forum we are able to identify things we are doing right and the areas we should improve on”, he said.

Also speaking at the event, Plato Syrimis, director, Customer Service, Etisalat Nigeria, said the revamped easy-to-use self-help mobile application, EasyMobile App is one of the most recent innovative solutions that the company introduced as a result of feedback from Etisalat customers.

One of the customers present at the event, Dotun Oyebanji, commended Etisalat for providing subscribers across Nigeria with good network coverage and excellent customer service.

He said, “I have used other networks, now I’m on Etisalat network and I must say the level of service and network quality I get from Etisalat is far better.”