Organisations must priorities customer satisfaction to achieve sect objectives and increased productivity.
According to experts, customer’s satisfaction has a away of paying back, that eventually increases client base, expansion the business and raise organisation’s growth.
These were critical in business sustenance and economic growth, says experts from CrustMine Consulting.
CrustMine Consulting is a professional service company that delivers Customer Relationship Management – Training & Consulting, Leadership Development Services, Start-Up Sprouting Packages among others.
The firm during its FREE Customer Service Conference held in Lagos engaged stakeholders on the vital role Customer Service plays in an organization, creating awareness in line the United Nation’s Sustainable Development Goals (SDG 4).
The Conference was packed with special sessions from conference faculty, panel discussion, free legal consultation, free tax consultation, public presentation of the book “Happy Customers: The One Thing Your Business Needs to Grow” authored by O’tega Samuel Emorwodia, free medical checkups and free medical doctor’s consultation.
In attendance were Folashade Adefisayo, the honourable Commissioner for Education, Lagos State who was represented by Olufunke Oyetola, Peter Onwuaso, senior manager, Capacity Building, Nigerian Institute of Management (Chartered), Francis Ogbasu, retail expert, Edward Esene, senior Consultant, Kinetic Associates, Emmanuel Umbu, principal counsel, Principalities Chambers, individuals from various spheres of life, stakeholders and dignitaries in the society.
Emorwodia, executive director, CrustMine Consulting said “71 percent of business leaders believe that customer experience is the next corporate battle ground and customer service is germane to an organization’s capacity to turn in excellent results year after year.
He noted that this coherence will be held annually to strengthen the knowledge capacity of the subject and also help organisation achieve customer satisfaction.
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