In demonstration of commitment to its policyholders, Capital Express Assurance Limited, a leading specialist life assurance company, has paid out claims amounting to over N2 billion in the first half of 2024.
This significant milestone underscores the unwavering dedication of the board of directors and management to foster sustainable growth and ensure profitability while prioritising the interests of all stakeholders.
“The company’s proactive approach to claims settlement is a testament to its operational efficiency and customer-centric ethos, the company said in a statement.
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The organisation has consistently prioritised claims settlement, recognising it as a critical component of customer satisfaction and trust. By settling claims efficiently, the company reinforces its reputation as a reliable life assurance provider and strengthens its relationships with policyholders, Mathew Ogwezhi, managing director/CEO, Capital Express Assurance said.
“This dedication to excellence not only enhances customer loyalty but also positions Capital Express Assurance Limited as a leader in the Nigerian insurance industry.”
Speaking on plans for the future, Ogwezhi, stated that as part of the company’s strategic roadmap, the firm is investing in advanced technologies to automate and digitise its claims management system.
This initiative includes facilitating seamless integration of data, real-time tracking of claims status, and enhanced communication with policyholders.
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Ogwezhi emphasized that the goal is to transition to a fully automated claims settlement process.
He said further “Capital Express Assurance Limited remains committed to maintaining transparency and open communication with all stakeholders. Our success is intrinsically linked to the trust and confidence placed in us by our policyholders, partners, and the broader community. As such, we will continue to provide regular updates on our progress and milestones, ensuring that our stakeholders are well-informed about our initiatives and achievements.”
As one of Nigeria’s foremost life assurance companies, Capital Express Assurance Limited is renowned for its innovative insurance solutions and exceptional customer service. With a branch network covering over 32 locations across Nigeria, the company offers a rich portfolio of comprehensive life assurance products designed to provide financial security and peace of mind to individuals and groups.
Commenting on the company’s extensive geographical spread, Ogwezhi announced that one of the branches in Ogun State, Capital Express Assurance Limited Ota, recently celebrated its ten-year anniversary. This milestone is a testament to the company’s sustained growth and commitment to serving its clients.
