Bolt, Nigeria’s leading ride-hailing company, has launched a new driver engagement hub to enhance its driver-partners experience in its area of operations.
The driver engagement hub will further support and strengthen the tens of thousands of driver-partners earning with Bolt across Lagos.
Also, it will enhance the quality of service drivers will experience through this hub, improve their support, and create effective communication channels, training opportunities, community building, issue resolution and positive branding.
In addition, the hub will help new driver-partners get on the road as quickly as an hour or two while creating a platform for their appreciation. The hub will also serve as a lost and found centre where passengers can pick up their personal items forgotten in Bolt vehicles during their rides.
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“This is part of our long-standing commitment to invest in our operations to provide better support to our driver-partners and ensure that they continue to thrive,” said Yahaya Mohammed, country manager, Bolt Nigeria.
“Drivers are at the core of our business, and we want to see them succeed and grow their earnings,” he said
“We also understand that every moment matters and we’re always looking for ways to optimise the experience of existing and new driver-partners to get the most out of their time on the road,” he added.
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According to him, Bolt has had a driver hub in Lagos since 2017, but given its strong and growing driver community, the organisation is eager to open a more functional, modern and technologically enabled support centre to reinforce its commitment to continually providing real-time, onsite support to driver-partners.
“This is part of our long-standing commitment to invest in our operations to provide better support to our driver-partners and ensure that they continue to thrive,” he noted.
Read also: Bolt introduces scheduled rides to ease riders’ booking stress
He stated that drivers are at the core of Bolt’s business, saying “We want to see them succeed and grow their earnings.” “We also understand that every moment matters and we’re always looking for ways to optimise the experience of existing and new driver-partners to get the most out of their time on the road.”
The new driver hub will serve as a quick and convenient resource for partners across the metro area – where they can sign up to drive or ask questions about the app, he said.
Bolt continues to work on the holistic driver experience and to provide the support needed by drivers to ensure that they remain successful in their businesses. The company remains committed to ensuring that feedback received from drivers is implemented into the business.
Bolt is the European super-app on a mission to make urban mobility more affordable, safe, and Sustainable. It has 100 million customers in 45 countries and over 500 cities across Europe and Africa. The company seeks to accelerate the transition from owned cars to shared mobility, offering better alternatives for every use case, including ride-hailing, shared cars and scooters, and food and grocery delivery.
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