One of Nigeria’s major telecommunications companies, 9mobile, recently demonstrated its commitment to deepening relationship with subscribers on its network by hosting its customers in a Customer Forum in the ancient city of Kano.
The 9mobile Customer Forum is an interactive feedback session aimed at engaging customers and deepening relationships. The session provides a platform for valuable engagement and constructive feedback on customer’s experiences using various services and products on their network.
The customer- friendly company told subscribers at the event that it was transforming and planning substantial changes in the company which could only be done right by listening to their customers.
Customers at the event shared their experiences with the network; asked questions, and commended the company for providing superior products, services and customer experience.
The 9mobile team, led by Stjepan Udovicic, the Chief Commercial Officer; Abdulrahman Ado, Executive Director, Regulatory & Corporate Affairs; Ehimare Omoike, Director, Customer Care; and Oluwatosin Olulana, Director, Sales, among others, fielded questions and provided onthe-spot solutions to most of the concerns raised by customers.
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Udovicic explained that the forum was designed to gain feedback from its subscribers in the city to serve them and continuously meet their communication needs. “This forum is very important for us. We want to know what you think about the company, the brand, and what you think about our product and services because we are eager to evolve,” he said.
Omoike thanked the customers for turning out in their numbers, explaining that the forum was important for 9mobile ahead of its planning season.
“We thought it would be nice to come here to feel the pulse of our customers, hear from you as we go into our planning season, to look at how best to serve our customers here in Kano. The Customer Forum is an initiative we started where we go to major cities to hear from our customers what the challenges are, what they expect from us as a network,” he said
Samson Onwani, one of the customers at the forum, which also featured raffle draw sessions where recharge cards and mobile phones were given out to lucky winners, commended 9mobile for recognizing and appreciating the value of its customers by holding the forum. “I am happy that 9mobile recognized its customers. I am also happy with the flow of the session, particularly the explanations on the different questions raised during the event.”
