How Jumia is reshaping the e-commerce scene one Black Friday at a time

Since the 1980s, when the term “Black Friday” became a catchphrase for consumers and entrepreneurs alike, the day has taken on a life of its own, spreading across the globe from the United States of America to Nigeria.

Black Friday, once synonymous with early morning queues, frantic in-store shopping, and frenzied deal-hunting, has now evolved into a phenomenon that transcends borders, uniting consumers and businesses in the pursuit of unbeatable discounts.

Within Nigeria, Black Friday is no longer confined to a single day of retail madness. Leading e-commerce platform, Jumia has reimagined it into a month-long shopping event characterised by premium deals from an array of exclusive brands.

The transformation is a testament to Jumia’s commitment to providing its customers with the best shopping experience possible. Similarly, the shopping event has become a symbol of affordability, accessibility, and aspiration, encompassing products from prestigious brands like Xiaomi, Diageo, Oraimo, Nivea, Haier Thermocool, and Adidas, offering a diverse range of offerings that cater to every shopper’s desires.

Black Friday: Impact on Consumers

In a continent marked by diverse cultures, languages, and infrastructural challenges, Jumia has provided a platform where consumers can access an extensive range of products with convenience and trust. These annual sales have fundamentally transformed the way people shop, making quality products more accessible than ever.

In addition, the company’s commitment to customer satisfaction has not gone unnoticed. The platform’s user-friendly interface, secure payment options, and efficient delivery system have all played a pivotal role in enhancing the Black Friday shopping experience. Nigerians can now browse, select, and purchase premium products with ease, all while enjoying the convenience of doorstep delivery. This level of convenience and reliability has garnered a loyal customer base of millions of people who eagerly anticipate the annual Black Friday event.

Similarly, consumers eagerly anticipate the exclusive discounts and deals offered during the Black Friday sales, enabling consumers purchase items they may have otherwise considered unattainable.

These discounts and deals offered under the umbrella of its infamous creations such as Daily Check-Ins, Brand Days, Anchor deals, and Flash sales, have served to create an irresistible pull for thousands of consumers who have elevated Black Friday months to a status akin to national holidays and global festivities.

Quite understandably, this stems from the underlying theme behind every deal and discount on Black Fridays: an opportunity to save.

The opportunities to save during the Black Friday months impact not only the economy but the droves of consumers who have taken advantage of it. Hubspot in its State of Customer Service report revealed that 78 percent of customers search for fair deals when shopping.

In a country where the economy is in a delicate state, this behaviour stems predominantly from the desire to stretch funds further. With the discounts and deals offered during the Black Friday month, this survival hack becomes much easier to do for the average consumer, ensuring that many are kept from despair and plunging below the poverty line.