As part of its financial inclusion drive, Keystone Bank Limited has introduced the chat-bot feature called ‘oxygen’ which is aimed at serving Nigerians that are financially under included.
Oxygen is the lender’s interactive virtual banker that chats with customers and carries out their banking transactions upon request. The feature which enables banking on Telegram and Facebook is fluent in English and is always learning to serve the customer better.
Some of the services on Oxygen include; accounts opening, fund transfer, bills payment, airtime top up, purchase of movie tickets, balance enquiry, and lots more.
The various steps to having access to oxygen services include; downloading and installing the Keystone Mobile App from the Play store followed with registration, installing of Telegram or Facebook messenger as well, launching of the mobile app followed by a click on the Oxygen chat option on the landing page.
This should be followed by the click on either Keystone Bot telegram or Keystone bot Facebook, and once this is launched, Oxygen welcomes you with “Hello Customer name/ the username used on either of the apps”. i.e. “Hello Thelma” customers are then to follow the prompts and enjoy the chat banking service.
“Subsequently, all a customer has to do to continue using Oxygen is to click on the search tab of either telegram or Facebook messenger and search for keystone chat banking,” the lender explained in a statement.
Meanwhile Keystone Bank is one of the country’s technology and service-driven commercial bank that offers convenient and reliable solutions to its customers.
Endurance Okafor
