Heritage Bank deepens customer experience with Awolowo Road opening

In line with its commitment to innovative customer service delivery, Heritage Bank Limited has reiterated its capacity to lead the market in the area of unequalled service delivery etched on unique customer experience and wealth transfer through its various experience centres.

Heritage Bank experience centre is a model customer convergence point for premium service to all cadres of customers, offering to quality financial advisory services and project management funding to the bank’s existing and prospective customers through customised banking products, in addition to leveraging technology to improve customer experience.

Speaking at the recent opening of the Awolowo Road Experience Centre in Ikoyi – Lagos, Mary Akpobome, executive director, ivory banking, Heritage Bank, said: “With the opening of this Awolowo Experience Centre, all of us at Heritage Bank are reconfirming our resolve to move quality banking services closer to our valued customers. I want to reassure you that you have a listening bank and a partner that will take your business to greater height.”

Also, Robert Mbonu, executive director, enterprise management, Heritage Bank, described the commissioning of the new experience centre as the continuation of unique banking services aimed at improving the bottom-line of the bank’s numerous customers. “The opening of this 12th branch of our bank marks another point in the continuation of best of banking services we are renowned for,” Mbonu said.

Some key customers of the bank also expressed delight on the bank’s branch expansion drive.

According to Rotimi Pedro, managing director of Optima Media Group, “as a company that is built on value, we can only relate with a bank driven by value. Heritage Bank has added value to our brand, they have funded us and displayed exceptional experience in handling media business. And that’s the reason we are here. Heritage Bank affords you lasting experience.”

Also, Idoreyin Essien, managing director, Tricontinental Distribution Limited, noted that his experience with the bank had been rewarding, saying “I have been quite impressed with the calibre of the team at Heritage Bank. We do a lot of business that requires a lot of capital, and Heritage Bank has always been very supportive to my business. There’s no way we could have expanded our business without the type of support we got from Heritage Bank.”

The bank is reputed for innovative service excellence. The opening of a new experience centre is a demonstration of its commitment to create wealth, preserve wealth and to transfer wealth to its customer and prospects.