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Firstbank bags most innovative retail banking App in Nigeria

First Bank of Nigeria Limited, one of the leading financial services providers, has been awarded the 2021 ‘’ Most innovative Retail Banking App Nigeria” award by Global Banking and Finance magazine.

The respective award conferred on the Bank is in recognition of the indelible roles it plays in advancing the digital banking eco-system as well as impacting people in its host communities with technology to make learning available to individuals of all ages, as well as helping to deepen financial inclusion.

Other recognitions awarded to the Nigerian premier lender include ‘’Retail Banking CEO of the Year Nigeria’’ and ‘’Best CSR Bank Nigeria.’’

Dedicating the awards to the bank’s customers as the trust they reposed in it being their bank of “first” choice in meeting their business and financial needs has been instrumental to the success the bank has achieved in its existence of over 127 years, Adesola Adeduntan, the CEO of Firstbank said the lender remains committed to putting its customers ‘First’.

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‘’We are proud to be recognized with these awards, which speak to the investments we have made over the past years in bolstering our electronic platforms for our customers; enhancing financial inclusion through agent banking as well as empowering our communities in the education space especially by bridging the digital divide through elearning initiative,” Adeduntan said.

The Global Banking and Finance Awards reflect the innovation, achievement, strategy, progressive and inspirational changes taking place within the Global Financial community. The awards were created to recognize companies of all sizes which are prominent areas of expertise and excellence within the financial world.

Firstbank’s robust retail banking framework through its over 750 branches and 100,000 Firstmonie Agent banking network spread across the nook and cranny of the country has been at the forefront of bridging the financial exclusion gap, thereby empowering Nigerians to carry out their financial and business-driven activities in contributing to national growth and development.

Also, to put customers ahead in enjoying state of the art digital banking services, the Bank’s industryleading banking application, FirstMobile, is configured with modern banking functionalities which are regularly upgraded and designed with self-service features to ease the navigation capability and proficiency of customers to carry out their respective transactions with no hassles.

The smart banking application is also embedded with a card protection service for customers to enable and disable cards on channels, account switch off as well as secondfactor authentication and device registration. With the upgraded Firstmobile, customers can remotely initiate the request for a new debit card as well as the replacement of a lost or damaged one.

Woven into the fabric of society for over 127 years, overcoming challenges and remaining a dominant player in Nigeria’s financial services landscape, Firstbank has been partnering and supporting various sustainable activities towards the continued growth of its host communities and the nation at large.

As a responsible corporate organization committed to supporting all its stakeholders in the most sustainable manner possible, the bank partnered with various state governments through the private sector-led Coalition Against COVID-19 (CACOVID) intervention to promote the readiness and efficiency of health care professionals and other compatriots at the forefront of fighting the pandemic.

The money deposit bank also forged a formidable partnership with the Lagos State government, Robert & John, IBM and Curious Learning amongst others to promote elearning of school children that were affected by lockdown at the height of the pandemic. The initiative is still enjoyed by thousands of individuals, irrespective of age.

With over 750 business locations spread across 99 percent of the 774 Local Government Areas in Nigeria, Firstbank provides a comprehensive range of retail and corporate financial services to serve its over 30 million customers. The Bank has an international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBANK in the Republic of Congo, Ghana, The Gambia, Guinea, Sierra-leone and Senegal, as well as a Representative Office in Beijing.

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