Firm drives AI that powers customer service, sales

Fekomi Global Limited has launched an innovative Artificial intelligence (AI) that revolutionises how businesses interact with customers and drive sales.

The cutting-edge technology, designed for diverse industries, aims to enhance customer relationships while improving sales performance.

Adefemi Lawrence Komiyo, CEO of Fekomi Global, highlighted that the AI-driven bot integrates human-like communication with machine learning, delivering fast and personalised interactions.

Whether it is real-time product recommendations, wellness advice, or instant solutions, the bot provides seamless engagement across multiple languages, Komiyo said.

He said the technology has already shown impressive results in the health sector, boosting customer satisfaction, operational efficiency, and sales.

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Komiyo emphasised that the bot delivers tailored interactions, offering businesses data-driven insights to refine their services.

Fekomi Global’s chatbot not only improves customer care but also strengthens the company’s holistic approach to wellness.

It offers tailored health tips, product details, and personalised recommendations based on user preferences, elevating the overall customer experience.

This innovative solution empowers businesses to engage more intuitively with their customers, driving loyalty and growth.

For us Fekomi Global, we encourage business owners to explore the benefits of this advanced chatbot for enhanced customer engagement and streamlined support, Komiyo said.

Hope Moses-Ashike

Hope Moses-Ashike is an Associate Editor, Banking and Finance, with more than a decade of experience reporting on Nigeria’s financial system and broader economy. She closely tracks market movements, monetary policy decisions, company disclosures, regulatory actions, economic indicators, and global developments, and interprets what they mean for businesses, investors, policymakers, and households. Her reporting helps readers understand complex issues such as inflation trends, foreign exchange market dynamics, interest rate decisions, bank performance, and investment risks. She also covers major international events and periodically travels to Washington, D.C., to report on the World Bank/IMF Spring and Annual Meetings. Her dedication to financial journalism has earned her multiple recognitions and invitations to high-level professional development programmes. She is an alumna of the International Visitors Leadership Programme (IVLP) in the United States and holds an Advanced Financial Journalism Certificate from the Press Association Training in London, UK. Her other notable achievements include completing the Lagos Business School CMC Programme, the Bloomberg Media Africa Initiative Programme, and a Master Class in Journalism at Rhodes University in South Africa.