Access Bank restores transactions after customers experience service disruptions

Access Bank Plc has fully restored services on its electronic banking platforms following a disruption that left many customers frustrated on Sunday.

In an update, the bank reassured customers that all services were back to normal. “Our USSD banking is fully restored! You can now dial *901# to enjoy fast, easy, and seamless banking. Thank you for your patience,” Access Bank stated.

Through its official X handle, the bank acknowledged the inconvenience caused by the service failure and expressed appreciation for customers’ patience. “We are committed to doing more, because you matter! We know today has been tough, and we truly appreciate your patience and support. Your trust means everything to us, and that’s why we’re thrilled to announce that our services are back. AccessMore, USSD Banking, Internet Banking, Cards, ATMs, POS, and Agency Banking services are now fully restored. You can now bank seamlessly, anytime, anywhere, just the way you deserve.

“Thank you for standing by us, for believing in us, and for choosing Access. You are at the heart of everything we do, and we will always be here for you,” the bank added.

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The outage left several customers stranded during transactions. One affected customer, who requested anonymity, described his experience at a shopping hall in Amuwo-Odofin Local Government Area. He had purchased goods worth N33,150 but couldn’t take them home as he was unable to complete payment due to the service failure.

“I tried to transfer the money to the salesperson, but it didn’t go through. I then attempted to use my ATM card, but that also failed,” he explained.

Similarly, Irene Chinasaokwu, a mother of three residing in Ajegunle, reported being unable to receive money from her sister, who informed her that Access Bank’s platform was down. “I had to borrow from my neighbour, hoping to repay when the service was restored,” she said.

Chinasaokwu confirmed receiving the money early the next morning, indicating that banking services had been restored.

Hope Moses-Ashike

Hope Moses-Ashike is an Associate Editor, Banking and Finance, with more than a decade of experience reporting on Nigeria’s financial system and broader economy. She closely tracks market movements, monetary policy decisions, company disclosures, regulatory actions, economic indicators, and global developments, and interprets what they mean for businesses, investors, policymakers, and households. Her reporting helps readers understand complex issues such as inflation trends, foreign exchange market dynamics, interest rate decisions, bank performance, and investment risks. She also covers major international events and periodically travels to Washington, D.C., to report on the World Bank/IMF Spring and Annual Meetings. Her dedication to financial journalism has earned her multiple recognitions and invitations to high-level professional development programmes. She is an alumna of the International Visitors Leadership Programme (IVLP) in the United States and holds an Advanced Financial Journalism Certificate from the Press Association Training in London, UK. Her other notable achievements include completing the Lagos Business School CMC Programme, the Bloomberg Media Africa Initiative Programme, and a Master Class in Journalism at Rhodes University in South Africa.