Unity Bank rolls out rewards to mark 2020 Customer Service Week

Unity Bank’s flagship business plan competition for National Youth Service Corps members, Corpreneurship Challenge, has produced three more winners.

Unity Bank Plc has kick-started programmes for 2020 Customer Service Week celebration to reward staff and teams that have created an exceptional customer service experience in the Bank.

The 2020 Customer Service Week is a week-long event which will be celebrated from October 5 – 9 across the lender’s over 200 branch networks in Nigeria.

The theme of this year’s s year’s Customer Service Week is: “Dream Team” and it is to reflect the importance of teamwork in providing outstanding service to all customers.

As part of activities to mark the week’s celebration, all branches of the Bank will engage in several activities aimed at making the celebration exciting and memorable. There have also been several activities lined up to reward outstanding teams across all branches and units of the Bank within the week.

Also, Unity Bank’s Managing Director/Chief Executive Officer, Tomi Somefun, will be engaging directly with the customers within the week to personally appreciate their continuous patronage and assure them of more reliable services and customer-centric business.

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Commenting on the programmes, Somefun, said that “in the recent past, the Bank initiated a dynamic customer services experience strategy which enabled the Bank and customers to adjust quickly to the new normal caused by the pandemic”.

With an increasing focus on digital strategy, the Bank has continued to prioritise the customer over the past few years. This, it has achieved, through introducing innovative digital products such as the USSD banking *7799# in local languages, and mobile banking solution, UniFi which have boosted customers’ access to the Bank’s services, while facilitating convenience.

These electronic banking channels are constantly updated with new and exciting features to put the customers first and make their banking experiences top-notch in the industry.

Speaking on this year’s Customer Service Week, Chief Customer Service Officer, Unity Bank Plc, Titilayo Abraham said: “Over the past two decades, Unity Bank has maintained a sterling customer service record and will continue to strive to maintain this. With our dynamic and vibrant customer care team, we shall continue to put our customers at the heart of our business operations.”

“The evolving business landscape requires a dynamic approach to customer service and we will continue to evolve with these trends to cater to all nuances of change in customer behaviour to guarantee excellent customer service in the years ahead,” she added.

Hope Moses-Ashike

Hope Moses-Ashike is an Associate Editor, Banking and Finance, with more than a decade of experience reporting on Nigeria’s financial system and broader economy. She closely tracks market movements, monetary policy decisions, company disclosures, regulatory actions, economic indicators, and global developments, and interprets what they mean for businesses, investors, policymakers, and households. Her reporting helps readers understand complex issues such as inflation trends, foreign exchange market dynamics, interest rate decisions, bank performance, and investment risks. She also covers major international events and periodically travels to Washington, D.C., to report on the World Bank/IMF Spring and Annual Meetings. Her dedication to financial journalism has earned her multiple recognitions and invitations to high-level professional development programmes. She is an alumna of the International Visitors Leadership Programme (IVLP) in the United States and holds an Advanced Financial Journalism Certificate from the Press Association Training in London, UK. Her other notable achievements include completing the Lagos Business School CMC Programme, the Bloomberg Media Africa Initiative Programme, and a Master Class in Journalism at Rhodes University in South Africa.