NCAA summons Air Peace over flight disruptions, delayed refunds, others

The Nigerian Civil Aviation Authority (NCAA) has summoned Air Peace, Nigeria’s largest carrier over a number of unexplained disruptions, including complaints received by the authority from passengers on the Heathrow-Abuja flight who were rerouted via Gatwick-Lagos-Abuja and left stranded in Lagos.

Michael Achimugu, Director, Public Affairs & Consumer Protection at NCAA, made this know through his X handle on Saturday.

According to Achimugu, the above, along with cases of delayed refunds, compensations/first needs, has activated the Consumer Protection Department of the NCAA.

Achimugu says the authority will not tolerate any abandonment of paying passengers.

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“We will not tolerate any abandonment of paying passengers. While the Authority continues to support domestic carriers, we hold all operators to the strictest standards,” he said.

He assured that an investigation into these disruptions will be conducted and appropriate action taken as usual.

“The NCAA, as sole regulatory agency for civil aviation in Nigeria, remains committed to protecting the rights of all stakeholders,” Achimugu added.

Ifeoma Okeke-Korieocha

Ifeoma Okeke-Korieocha is the Aviation Correspondent at BusinessDay Media Limited, publishers of BusinessDay Newspapers. She is also the Deputy Editor, BusinessDay Weekender Magazine, the Saturday Weekend edition of BusinessDay. She holds a BSC in Mass Communication from the prestigious University of Nigeria, Nsukka and a Masters degree in Marketing at the University of Lagos. As the lead writer on the aviation desk, Ifeoma is responsible and in charge of the three weekly aviation and travel pages in BusinessDay and BDSunday. She also overseas and edits all pages of BusinessDay Saturday Weekender. She has written various investigative, features and news stories in aviation and business related issues and has been severally nominated for award in the category of Aviation Writer of the Year by the Nigeria Media Nite-Out awards; one of the Nigeria’s most prestigious media awards ceremonies. Ifeoma is a one-time winner of the prestigious Nigeria Media Merit Award under the 'Aviation Writer of the Year' Category. She is the 2025 Eloy Award winner under the Print Media Journalist category. She has undergone several journalism trainings by various prestigious organisations. Ifeoma is also a fellow of the Female Reporters Leadership Fellowship of the Wole Soyinka Centre for Investigative Journalism.