Lagos-bound passengers on British Airways flight BA0075 today, Wednesday experienced delay from London due to system failure from Heathrow airport.
British Airways Flight 94 from Heathrow Terminal which was expected to arrive Murtala Muhammed International Airport, Lagos at 15.55 on Wednesday was delayed.
British Airways flights have been cancelled with delays around the world affecting thousands after an IT glitch halted check-in and flight departures.
Almost 300 flights were cancelled or delayed at Heathrow and Gatwick airports alone as holidaymakers had their plans thrown into chaos.
From as early as 4.30am, there were photos online revealing frustrated passengers in huge queues stretching through terminals. The system hitch affected the airline’s flight networks.
The British Airways is apologetic as passenger facilitation is being affected by computer system failure resulting to delays and cancellations of flights from its London (Heathrow and Gatwick) airports.
“We are very sorry to our customers for the disruption to their travel plans,” BA apologized. “We are working as quickly as possible to resolve a systems issue which has resulted in a number of cancellations and delays today.”
The London based airlines said the issue is from the hub (London) with ripple effect on its outstations. “The issue is affecting our London airports and this is having a knock on effect at some of our out stations,” explained BA through its press office in London. “For your background some of our systems are affected but we are operating with back-up manual systems to keep our flights operating.”
“We are offering customers booked to travel on short-haul services departing from Heathrow, Gatwick and London City airports today, the opportunity to rebook to another travel day between August 8-13 2019.”
“Customers whose flights are cancelled are being offered refund or rebook options. Where available we are rebooking customers with other airlines. Water and snacks are being handed out to customers in the terminal.”
IFEOMA OKEKE
