• Saturday, December 09, 2023
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The digital revolution: The future is … disruptive banking

There is a digital storm brewing in the global banking marketplace – facilitated by mobile networking, social technologies, data analytics, and new disruptive customer experiences. Technology has transformed our way of life; from how we communicate to how we travel, cook, book taxis, interact, and work, technology has truly permeated and impacted on every sphere of life changing it irrevocably.

Technology has also disrupted the finance industry, questioning the status quo and challenging archaic and inefficient operational norms. We have seen the scaling back of physical money transactions and bank teller-led withdrawals being replaced by online transfers, card transactions and automated teller machines (ATM). All types of financial transactions from banking to payment to wealth management and beyond have benefitted from this disruption, increasing the efficiency, speed and customer-centric nature of the financial industry, driven largely by consumer demand to be better connected to their money. As banks begin to focus more on what customers want from mobile, banking is starting to evolve into a very different business model from what exists today.

These technological advances and shifts in consumer behaviour are also weakening the heavy gravitational pull that traditional banks exert on their customers who are now technologically savvy and comfortable navigating the online landscape (89 million Nigerians have access to the internet either via their mobile phones or other devices). The rise of disruptive new age 21st century banks are moving above and beyond traditional online transactions to facilitate a comprehensive and fully digital banking service that is anticipated to firmly shift the emphasis away from physical branches and put the experience – quite literally – into the hands of the customer.

These disruptions, until very recently, at least in Nigeria, had little to no effect on the way we borrow money, a space largely dominated by brick-and-mortar banks with endless paperwork and unbelievable lengthy approval processes. The monopoly banks have had on lending has finally been affected by the digital revolution and the microfinance sector is getting a digital makeover.  Today, dynamic and forward-thinking start-ups and platforms are emerging, transforming the way we deposit, borrow and repay money completely. Paperless, online (or from an app) and speedy personal loans are fast replacing archaic practices that are out of place in a digital revolution. They are offering better value to savers and flexibility to lenders, a much needed balance for the two (and often overlapping) subset of customers. These new start-ups are also making it easy for people to borrow money – not a novel concept but one that offers customers a considerably better experience.  Data is central to microfinance and Nigeria continues to champion centralisation and increase the quality and quantity of data available through the data policies introduced by the government over the last few years from BVN to sim-card registration to the increased interbank conversations and beyond.

A full-serviced digital bank is now a more attractive option, especially because by definition these types of banks are more flexible and instantly responsive, focused on removing the bottlenecks in the existing experience, delivering increased convenience and a more humanised experience with the customer’s interest at its core. These start-up digital banks are likely to not only add competition into the marketplace but to disrupt the entire sector, forcing change with their greater focus on customer experience and satisfaction. Digital banks are more agile than established institutions and create a better user experience and more value for the customer. This value is not fiscal, but delivered through a more personalised experience for each customer.

This revolution could not have come at a better time as in the wake of the most recent recession, we have seen the rise of innovative SMEs. This is good news for Nigeria as MSMEs contribute over 45 percent to the economy’s Gross Domestic Product (GDP) and employs over 80 percent of the economy’s total labour force; over 90 percent of Nigerian businesses fall into the MSME bracket. SMEs are important drivers of a country’s economic development. They have the ability to create goods, innovations and employment accelerating the achievement of wider socio-economic objectives and development.  It is therefore essential that these enterprises have access to financial services fitting their needs in order to continue and expand their businesses. Across the emerging Fintech landscape, the customers most likely to engage the services of a digital bank are these SMEs, and millennials as they are particularly sensitive to costs and to the enhanced consumer experience that digital delivery and distribution afford.

Kudimoney.com aims to connect people to their money more quickly, accurately and efficiently than ever before. With innovative financial solutions, cutting-edge banking technology and flexible loans with interest calculated per day and paid monthly coupled with easy-to-understand terms and access to customer service advisors 24 hours a day every day, Kudimoney.com is redefining the way people interact with their banks putting them firmly in the driver’s seat. It’s time to move into the present and become prepared for the future. That future is not just imminent, it’s here and now.

Babs Ogundeyi