Air Peace bags Best Airline for Customer Service award in W/Africa

Air Peace has clinched Best Airline for Customer Service, West Africa for 2023 at the recently held prestigious Global Brand Awards.

The Global Brand Awards, an annual event by Global Brands Magazine (GBM) based in England, strives to honour worldwide brands that distinguish themselves across diverse industries while ensuring that readers are up-to-date on pivotal trends in the realm of branding.

Global Brands Magazine conducted an extensive evaluation encompassing various criteria, such as passenger feedback, service quality, communication, staff courtesy and professionalism, safety and security, innovation in customer service among others.

Air Peace stands out prominently due to its excellent client support. Therefore, Air Peace well deserves Global Brands Magazine’s recognition.

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Commenting on winning the award, Jay Reddy, a director at Global Brands Magazine said: “We are thrilled to acknowledge Air Peace as the recipient of the ‘Best Airline for Customer Service in West Africa’ award. This achievement is a testament to Air Peace’s unwavering commitment to excellence, prioritizing passenger satisfaction, and setting a remarkable standard for the aviation industry in the region. Their dedication to delivering exceptional customer experiences has truly set them apart as a leader, and we congratulate Air Peace on this well-deserved recognition.”

Commenting on winning the award, Stanley Olisa, corporate communications lead, Air Peace, said, “We are truly delighted by this prestigious recognition by the Global Brands Magazine. It is a huge testament to our firm commitment to consistently delivering unmatched customer service for our esteemed customers, guaranteeing a memorable experience across all touchpoints each time they fly with us.

“This award is dedicated to our Customer Service Team for their strong drive in ensuring excellent service delivery. Air Peace will continue to raise the bar in providing best-in-class flight services across domestic, regional and international markets, with an increasing modern fleet and a top-grade workforce.

Ifeoma Okeke-Korieocha

Ifeoma Okeke-Korieocha is the Aviation Correspondent at BusinessDay Media Limited, publishers of BusinessDay Newspapers. She is also the Deputy Editor, BusinessDay Weekender Magazine, the Saturday Weekend edition of BusinessDay. She holds a BSC in Mass Communication from the prestigious University of Nigeria, Nsukka and a Masters degree in Marketing at the University of Lagos. As the lead writer on the aviation desk, Ifeoma is responsible and in charge of the three weekly aviation and travel pages in BusinessDay and BDSunday. She also overseas and edits all pages of BusinessDay Saturday Weekender. She has written various investigative, features and news stories in aviation and business related issues and has been severally nominated for award in the category of Aviation Writer of the Year by the Nigeria Media Nite-Out awards; one of the Nigeria’s most prestigious media awards ceremonies. Ifeoma is a one-time winner of the prestigious Nigeria Media Merit Award under the 'Aviation Writer of the Year' Category. She is the 2025 Eloy Award winner under the Print Media Journalist category. She has undergone several journalism trainings by various prestigious organisations. Ifeoma is also a fellow of the Female Reporters Leadership Fellowship of the Wole Soyinka Centre for Investigative Journalism.