eTranzact renews ISO 9001: 2015 Certification for better service delivery -

eTranzact International Plc, Nigeria’s leading payment service provider, has received the ISO 9001: 2015 recertification. This makes it one of the few Nigeria’s companies that have received the certification.

ISO 9001: 2015 standard is the world’s most recognised quality management systems, which outline a set of standards that help organisations to ensure that the expectations of business customers and other stakeholders are more effectively delivered.

It helps organisations to meet their needs within stipulated regulatory requirements as they relate to products and services.

Managing Director of eTranzact, Olaniyi Toluwalope, said the recertification validated the company’s high operational standards and uncompromising commitment to excellent service delivery, and absolute compliance with regulatory requirements, which conforms to global business ethics.

He added that the recertification validates all “areas of our business operations, especially in respect to our payment platform uptime, product development and customer service.”

Commenting on the recent recertification, the Chief Risk Officer, Oluwafemi Aminu, said the Standards Organization of Nigeria (SON), assessed the company based on quality management principles, process approach, people management, leadership, customer satisfaction, relationship management, and stakeholders’ engagement among others for renewal of the quality certification. According to him, “eTranzact will keep achieving greater consistency in service delivery, improving customers’ satisfaction, enhancing business efficiency, while exploring new markets.

eTranzact has evolved over the years as one of Nigeria’s fast-growing e-payments service provider. The company recently secured the approval of its shareholders to adopt a holding structure in line with the new regulatory guideline by the CBN

Hope Moses-Ashike

Hope Moses-Ashike is an Associate Editor, Banking and Finance, with more than a decade of experience reporting on Nigeria’s financial system and broader economy. She closely tracks market movements, monetary policy decisions, company disclosures, regulatory actions, economic indicators, and global developments, and interprets what they mean for businesses, investors, policymakers, and households. Her reporting helps readers understand complex issues such as inflation trends, foreign exchange market dynamics, interest rate decisions, bank performance, and investment risks. She also covers major international events and periodically travels to Washington, D.C., to report on the World Bank/IMF Spring and Annual Meetings. Her dedication to financial journalism has earned her multiple recognitions and invitations to high-level professional development programmes. She is an alumna of the International Visitors Leadership Programme (IVLP) in the United States and holds an Advanced Financial Journalism Certificate from the Press Association Training in London, UK. Her other notable achievements include completing the Lagos Business School CMC Programme, the Bloomberg Media Africa Initiative Programme, and a Master Class in Journalism at Rhodes University in South Africa.