Red Cab Unveils ‘Redclick’ App for Customers

In a bid to boost customer’s confidence, safety and comfort, Citrans Global Limited, operators of Red Cab vehicles has unveiled Redclick App for its customers.

Speaking during the launch held in Lagos recently, Stella Okolo, the managing director, said the app came as a result of change in all areas of business especially in technology.

‘‘We want people to know about the app and use it because we have seen that everything is changing and technology is fast taking over,’’ she said.

Okolo also explained that prior to the app launch, taxis were dispatched to passengers who called their Call Centre by call agents and because this culture is fading, they had to upgrade by providing Redclick Taxi booking App.

She pointed out that the initiative became very necessary because young people these days prefer to do their things without talking to anybody. Instead of making calls, they would rather chat on their smart phones and that has become a trend which had to be provided for in order to capture that segment.

‘‘The App will provide customers the convenience they need. As a licensed taxi operator under the laws of Lagos state government, we believe that with the app, passengers will confidently and comfortably patronise our business especially for their safety,’’ she said.

Okolo urged the Lagos state government to help take action against illegal operators in order to bring about sanity in the sector.

She also noted that there are varieties of vehicles that customers can select from and enjoined other operators to come on board the App with their vehicles.

“There is opportunity to sign-on partners and franchisees who wish to pull in fleet of vehicles into the app while assuring them a very impressive yield” she said.

On what they are offering passengers, Okolo said they will find comfort, safety, courteous and quick services with customer friendly response.

She said, “In all this, passengers’ safety and comfort are paramount with a reasonable charge that would make them enjoy their ride to anywhere within reach.’’

While stating that the app can be downloaded via istore and Google play store by potential customers, Okolo said that once the app is clicked on, useful information will appear including that of the driver for easy identification. She also said that the App is easy to use and gives passengers room for feedback.

On capacity development, Okolo hinted that the firm will always go for literate drivers because the new dimension is more technological and buttressed that a workshop is underway to that effect.

 

CHINWE AGBEZE