Ikeja Electric wants customers to settle bills, commences mass disconnection of debtors

Ikeja Electric Plc (IE), Nigeria’s largest power distribution company, has called on customers within her network to settle outstanding bills as it embarks on a network-wide exercise to disconnect delinquent customers who are owing.

This is coming on the heels of an improved power supply, better service delivery and increased payment options across the network in recent months.

Speaking on the development, IE’s head of Corporate Communications, Felix Ofulue, urged customers to take advantage of the various payment platforms available to settle their bills.

He said, “Ikeja Electric has invested in multiple robust platforms that will make bill settlement easier and more convenient. As we deploy more resources to improve the stability of power supply across our network, we will also appreciate a situation where customers promptly pay for energy consumed. It is this healthy partnership that guarantees sustenance and development in the power sector.”

Ikeja Electric provides an array of payment alternatives for her customers including tokens; scratch card vouchers, which are sold by vendors and agents across its network; quick teller, which can be accessed on mobile devices and Internet banking. Other platforms include Pawakad, a mobile app payment system managed by strategically located agents; Baxibox, commonly known as ‘Baba-Ijebu’; Point-of-Sales terminals; WebPay and Interswitch among others.

Commenting further on the settlement of bills, Ofulue reminded customers of the Debt Discount Exercise, which provides discount options to enable customers pay-off their outstanding bills. He therefore called on all interested customers to visit the company’s website; www.ikejaelectric.com or walk into any undertaking office for details on how to qualify for the discount.

He, however, cautioned against making payments to illegal and unauthorised agents who claim to be acting on behalf of Ikeja Electric, noting that many unsuspecting members of the public had been defrauded under this circumstance. According to him, all bonafide IE staff can be identified by their identity cards and customers should also ensure that they obtain receipts as proof of payment.

He further advised customers to report any suspected case of impersonation or extortion through the company helplines: 01-7000250, 01-4483900 and 0700-0-2255-453.