At a time when small and medium size enterprises continue to moan about the long treacherous process involved in receiving bank loans to grow their businesses and Nigeria’s 47 percent unbanked population have been excluded from loan application, Diamond Bank has introduced an online loan application platform that allows all customers to request for a loan, monitor and receive automatic feedback on the approval process anywhere and anytime with internet access.
With this, the Bank which has raised the bar in Nigeria’s financial services sub-sector has reaffirmed its commitment to continue to drive financial inclusion of the un (der) banked in the economy, and consolidated its revolutionary leadership role in the crusade for quality service delivery through digital innovations.
According to Diamond Bank, the new loan application is a convenient, hassle free online application and it is not limited to Diamond customers only.
In a press release made available to the media, the Bank stated that the online loan application platform is in line with its vision to be at the forefront of using technology to deliver quality customer service that goes “beyond banking”.
“With the introduction of the Diamond loan platform in this technology driven age, it will be unnecessary for an individual to leave the comfort of his or her home to visit a branch to apply for a loan. All they need to do is to visit the bank’s website to fill a loan application and monitor the approval process,” the Bank stated.
One of the key features of the online loan application platform is that one does not need to have an account with Diamond Bank before he/she can apply for a loan.
Ayona Trimnell, head, Corporate Communications Division of Diamond Bank, stated that the digital transformation offers invaluable benefits and advantages to the customer, pointing that the new online loan platform is simple and user-friendly.
“It gives the customer greater control of the loan application process because the customer is able to monitor the loan requests and the interactive loan calculator helps the customer to plan his/her monthly repayment. Also, the online loan platform provides access to information on personal and business loans,” she said.
Diamond Bank’s digital initiative started in 2014, when it launched a major redesign of its website to promote more digital services for its customers and financial inclusion of the unbanked in Nigeria.
JUMOKE AKIYODE
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