Harrybaker training accredited by Service Desk Institute, UK

Harrybaker Training Institute is the first company in Nigeria to offer the globally accredited IT Service Desk qualifications offered by Service Desk Institute, UK (SDI), which equips the IT Support Analyst with the skills and knowledge essential to delivering excellent levels of customer service and support and provides a thorough understanding of service desk management for Service Desk Managers. Harrybaker Training Institute was accredited by APMG International in the United Kingdom, a global examination institute.

Service Desk Institute (SDI) is the leading authority on service desk and IT support related issues, providing specialist information and research about the technologies, tools and trends of the industry. It is Europe’s only support network for IT service desk professionals, and its 800 organisation members span numerous industries. It also offers the opportunity for international recognition of the support centre operation through its globally recognised Service Desk Certification audit programme.

Service Desks are generally accepted as the main customer interface and often as the single ‘touch point’ where users can receive help and guidance on IT service issues, problems and requests. However, very few organizations see the Service Desk as a service which requires longer-term strategic consideration and innovation. Companies increasingly depend on IT technology and business success is closely linked with IT innovation. This leads to ever-changing requirements for Service Desks.

Deji Ariyo, Managing Director at Harrybaker Training, said “Service Desks will always be needed because IT breaks, IT does things that it shouldn’t do and IT users do not know how to do things or how to get the information they need. Service Desks will still be required until self-healing software and hardware have become reality and eliminate 100% of the issues in a way that does not affect workers, and all applications are self-explaining and all interfaces are unrestrictedly intuitive”.

IT is evolving quickly, the more technologies we introduce, the more complex the systems are. Company processes and competition between companies are forcing them to adapt quickly. A Service Desk can be a differentiator for companies and a way for employees to be more productive.

The new SDI qualification is available at Analyst and Manager Level.