Contact Solutions Limited, an information communication technology company trading as ConSol has renewed its commitment to deliver more value-added services to its existing and potential clients across industry, commerce and service sectors.
This is as the foremost company known for bridging the gap between Nigerian companies of all sizes, active in various industry sectors and its quest for quality customer service delivery recently celebrated its 10th year in business.
Ademola Eleso, Chairman of the company said in a statement that the company has one of the largest deployments of outsourced call centre agents in Nigeria and a supremely efficient single-site contact centre complex employing hundreds of Contact Centre agents, serving multiple clients in West Africa.
He said this niche makes ConSol one of the most sophisticated environments in the country, where “you can feel the productivity of people, processes and technology in harmony, at our facility.”
“We continue to create more value for our customers by providing first class contact centre/call centre services that deliver on customer satisfaction whilst reducing costs. Consequently we help organisations increase profitability, by executing world-class inbound and outbound contact centre business processes and reducing total cost of ownership (TCO), of this core customer service function,” he said.
Eleso further explained in the statement that ConSol has combined strong ICT and customer management solutions in the last 10 years. According to him, our solutions enhance the client’s ability to deliver better service and value to their customers. “As the premier in the provision of customer interactions management solutions in Nigeria, ConSol also delivers a range of value-added services to clients within and outside the shores of Nigeria,” the ConSol executive said.
He adds: “With our experience in mobile telecommunications and ICT sector in Europe, USA and Africa, ConSol has connected several Nigerian companies and Multi-National corporations to their customers in order to get feedback from them to verify their quality of service delivery and level of customer satisfaction. Most importantly we share the specific action areas companies can take, to achieve desired improvements” he added.
According to him, ConSol’s clients are rising in number and some of them are Lagos State Government, National Identity Management Commission, NIMC, Nigerian Communications Commission, NCC, Skye Bank, Ecobank plc, UBA plc, MTN, Etisalat, and Multi-choice among others.
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