The Nigeria Civil Aviation Authority (NCAA) has confirmed that Royal Air Maroc (RAM) has paid the hefty sanction fee imposed on it earlier this year for repeated breaches of consumer protection regulations.

The Moroccan flag carrier, singled out as the worst offender among foreign airlines operating in Nigeria, had been issued a fine following incessant reports of short-landed baggage and a repeated pattern of silence in the face of passenger complaints.

Read also: NCAA revokes licenses of two aviation operators over regulatory breaches

While the airline has since improved its responsiveness to aggrieved customers, the NCAA disclosed that baggage-related issues continue to affect its operations, raising concerns about the carrier’s commitment to service quality.

In a virtual meeting convened recently, the NCAA sought to understand the underlying challenges facing Royal Air Maroc, but the regulator warned that its patience is running out.

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Officials hinted that more sanctions could follow if the airline fails to urgently resolve the recurring baggage lapses.

Read also: Royal Air Maroc new routes from Abuja open doors for Nigerian businesses

“Business dictates a change of strategy when current methods are not delivering results”.

The authority advised the airline to rethink its approach to baggage management if it wishes to maintain credibility with Nigerian travellers.

Ifeoma Okeke-Korieocha is the Aviation Correspondent at BusinessDay Media Limited, publishers of BusinessDay Newspapers. She is also the Deputy Editor, BusinessDay Weekender Magazine, the Saturday Weekend edition of BusinessDay. She holds a BSC in Mass Communication from the prestigious University of Nigeria, Nsukka and a Masters degree in Marketing at the University of Lagos. As the lead writer on the aviation desk, Ifeoma is responsible and in charge of the three weekly aviation and travel pages in BusinessDay and BDSunday. She also overseas and edits all pages of BusinessDay Saturday Weekender. She has written various investigative, features and news stories in aviation and business related issues and has been severally nominated for award in the category of Aviation Writer of the Year by the Nigeria Media Nite-Out awards; one of the Nigeria’s most prestigious media awards ceremonies. Ifeoma is a one-time winner of the prestigious Nigeria Media Merit Award under the 'Aviation Writer of the Year' Category. She is the 2025 Eloy Award winner under the Print Media Journalist category. She has undergone several journalism trainings by various prestigious organisations. Ifeoma is also a fellow of the Female Reporters Leadership Fellowship of the Wole Soyinka Centre for Investigative Journalism.

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