Standard Chartered dominates global finance consumer digital bank awards in Asia, Africa & Middle East

Standard Chartered Bank dominated ‘Global Finance Magazine’s 2015’ Best Consumer Digital Bank Awards in Asia, Africa and the Middle East, winning 17 country awards and 6 regional awards.

Speaking about the accolades, Karen Fawcett, CEO of Retail Banking Standard Chartered stated that, “We are delighted that Global Finance has recognised our industry-leading digital banking capabilities. What is central to our efforts is creating convenience for our clients, so that they have access to banking anytime, anywhere and using whatever channels they prefer.

Fawcett added that, “We have invested heavily in technology and have been infusing a strong digital service culture among our staff. By being digital by design, our digital processes are end-to-end, so that clients have access to the same, seamless experience and high quality of service, whether they engage with us through mobile, online, phone banking, at the branches, or ATMs.”

Dominating this year’s awards, Standard Chartered was awarded Best Consumer Digital Bank in 17 countries namely, Asia Pacific (Brunei, China, Hong Kong, Malaysia, Nepal, Pakistan, Singapore, South Korea), Africa & Middle East (Botswana, Ghana, Kenya, Nigeria, Tanzania, Uganda, Zambia, Zimbabwe) and Europe (Jersey).

In the Regional awards category for  Africa & the Middle East, Standard Chartered won for the Best Website Design and the Best Information Security Initiatives. In the Regional awards category for Asia Pacific the bank won Best Online Deposit, Credit and Investment Product Offerings, Best Bill Payment & Presentment, Best in Mobile Banking and Best Mobile Banking App.

Award organisers, Global Finance selected winning banks based on the criteria: strength of strategy for attracting and servicing digital customers, success in getting clients to use digital offerings, growth of digital customers, breadth of product offerings, evidence of tangible benefits gained from digital initiatives, and web/mobile site design and functionality.

Standard Chartered’s retail banking business continues to effectively serve the banking needs of over 9 million individual and business clients across more than 30 markets in Asia, Africa and the Middle East, through almost 1,200 branches and 5,000 ATMS, as well as digital channels.