The newly appointed CEO of Wakanow.com Limited, Adebayo Adedeji, has promised to focus on customer satisfaction, innovation, expansion, and automation.
Adedeji made the disclosure during his inaugural media interactive session, which took place at the corporate head office of the company in Lekki, Lagos.
“Our number one goal is to ensure that our customers not only get the best, value-adding travel products and services but also that their experience is the best it can be, from the moment of the first contact, online or offline. This includes a smooth booking process, reliable turnaround time, and a quality that exceeds expectations. We may not meet that goal 100 percent of the time, but we will not stop improving until we do,” the CEO assured.
While reaffirming Wakanow’s position as Nigeria’s No 1 online travel agency, Adedeji stated that the company’s strength lies in innovative travel solutions, ranging from Pay-Small-Small; an installment payment plan for travel products and value-adding ancillary products launched a few months ago, which include automated flight reminders, airline liquidation insurance, lost baggage insurance, seat selection, airport protocol services, among others.
“At the heart of our market leadership is innovation and more than ever before, we are committed to being first to market with game-changing travel solutions”, he added.
On expansion and automation, the new CEO said: “We are committed to expanding our customer touchpoints both online and offline in order to bring travel closer to them. To this end, we are proud to announce partnerships with key strategic institutions with the requisite spread and network, both online and offline. With these partnerships, we are able to serve even more customers across the globe”.
It would be recalled that Wakanow launched a WhatsApp self-service channel recently. Through this first-of-its-kind innovation in the travel industry, members of staff of the company are able to connect with customers on their phones.
Also, customers are now able to book their flights via Wakanow’s responsive WhatsApp chatbot. Customers are also able to have real-time conversations with a travel consultant via WhatsApp.
He further revealed that the company would be unveiling more industry-defining automation in a few weeks’ time.
Thanking the board of directors for their demonstrated faith in his leadership, Adedeji said: “I would like to use this opportunity to restate that we are committed to serving a growing, satisfied, multi-demographic customer base by consistently and reliably providing unique, affordable, and pleasurable travel experiences backed with world-class customer support”.
Adedeji joined the company earlier in the year and was until his elevation to the position of CEO, the chief commercial officer (CCO) of the company responsible for driving the transition programme of Wakanow.
Before joining Wakanow, he had worked in senior roles with some of the leading fortune 100 companies in the world including; Texas Instruments, PetSmart, Walmart, and Amazon.
“I came back to Nigeria in January because I believe in the potential of the country and in particular, the travel giant, Wakanow,” he disclosed.
Wakanow is West Africa’s leading, full-service online travel company with offices in Nigeria, Dubai, Ghana, Kenya, as well as, in the United Kingdom. The company is dedicated to making travel cheap and memorable.
