Mr Biggs, the Quick Service Restaurant (QSR) being run by UACN Restaurants Limited, has won the ‘Restaurant of the Year’ award in Kaduna, Kaduna State.
The award given by Change Nigeria News (CNN-Nigeria) was based on what the panel of judges noted as Mr Biggs top-notch service consistency.
“Mr Biggs is one of the first fast-food restaurants of the famous UACN, which has remained a favourite spot for years and curiously so even with the current economic downturn, it still maintains its attractiveness both in terms of product range, quality and customer service,” the panel maintained.
“In an era where customer service has witnessed a new low by the blocking off of charging points for customers, Mr Biggs stands out by leaving open its charging points. This alone signals a welcome gesture that keeps endearing it to its many settlers in Kaduna. The parking space is always clean and ever free from encumbrances such that it always has enough parking space for customers.
The convenience is one special spot that attracts attention. After over a decade, it retains the excellent neatness the convenience was known for,” it said.
Recently, Mr Biggs launched its model restaurant at Northwest Filling Station at VGC, Lagos and some other parts of the country. The new restaurants, according to Ethel Mba, marketing manager, UAC Restaurants, depict excellence, offering a wide variety of meals ranging from local to continental dishes which, according to her, is the heritage of Mr Biggs.
Many customers who have visited the new restaurants are impressed and excited with the excellent service experience which they say largely addresses their eating needs.
Mr Biggs, with over 75 restaurants in Nigeria, is a response to consumers’ need for quick, fresh and tasty meals as they become increasingly busy and have less time for cooking.
Mr Bigg’ specialities include meat pie, scotch egg, doughnut, peppered and barbeque marinated chicken, celebration cakes and different types of confectionaries, while Nigerian delicacies include soups like efo riro, edikiakong, fisherman soup, among others.
