In a bid to solve the problem of logistics in the delivery of food and parcel across Lagos as fast, cost effective and efficient as possible, DoorStep, an online food delivery and logistics company based in Nigeria has commenced operations.
Speaking during the unveil of the company in Civic Centre, Lagos, Justin Emeka, Founder and CEO at Doorstep Dispatch Services said after studying Lagos environment and its traffic nuisances, he decided to create a platform that will help people eat good food and send parcels from one place to another at the comfort of the houses and offices.
“I was never really a tech person but I have studied the world and I have realised that the world is moving towards technology. Every business is trying to fit their entire operations into a mobile app or a website and that increased my curiosity,” Emeka said.
He further stated that the utilisation of the app is very simple and the process is quite short. According to him, “You download the mobile app, which can be found in Google play store or iOS store. After this, you register and then find a list of all choice restaurants. It is as simple as ordering, tracking and receiving.
“For the parcel delivery, you open the parcel delivery app, see your pick-up location, send it and come pick it up. This is the first of its kind. My organisation is responsible from the take-up point to the delivery point. Our prices are very competitive and lower than what other delivery companies are charging. The price of the food is the same price the restaurant charges,” he disclosed.
He said DoorStep is partnering with over 50 restaurants and the numbers keep increasing, adding that the company created a seal that covers every meal, with an inscription on it saying if the seal is broken, it should be rejected.
“I have done my research and I see tweets online about how people perceive some of these services. So, customers are supposed to inspect the order before accepting. This is part of the safety measures we have taken to ensure people get healthy and safe meals,” Emeka explained.
He assured that the company has trained its dispatch riders to work according to what DoorStep stands for, which are value and customer satisfaction.
“Our major target market is everyone in Lagos. It is cheaper to use this app than getting on a taxi to go to the restaurant. We are serving everyone. As a matter of fact, we are expanding to Abuja in the next few months. We do not want to be everywhere and not be able to deliver. The most important thing for us is customer satisfaction,” he added.