The Customer Passion Point Limited (CPPL), a value creation and capacity building firm, has reiterated its readiness to continue to offer the best capacity building solutions that support performance needs of organisational workforce.
The firm also assures on its commitment to assist businesses to respond quickly, effectively and innovatively to their customers’ demands with bespoke offerings that would enhance their experience in a consistent and sustainable manner.
Speaking on the giant strides recorded since its emergence in 2014, Ikechukwu Kalu, lead consultant, expressed excitement that the firm has been able to uphold its strategic priorities of helping individuals and organisations to build capacity to excel.
“Our 5-year journey has been quite challenging and interesting, considering the dynamics of the Nigerian business environment. However, our commitment to live up to our vision, mission and values of creating cutting-edge solutions has kept us on our toes and enabled us to develop customised solutions or programmes to meet specific client needs at affordable cost,” he said.
According to him, the classes are very exciting and participatory, thus enabling participants to share and grow knowledge from both class work and shared experiences.
“Our major objective is to ensure that participants are able to go back to work with practical solutions that can be applied to their jobs or businesses. We focus on the development of the individual and teams through a range of strategic activities that aims to achieve current business goals, meet future challenges and build capacity for growth,” he added.
Kalu, who said the firm’s last open class programme for the year, scheduled for this November in Lagos, will focus on Digital Marketing Skills along with Selling Skills, Customer Service/Management Skills and Self Master/Personal Effectiveness for excelling in the workplace.
He further said that the above listed skills are critical to enabling businesses position their products and services in a manner that ensures uptake, adoption and continued patronage and loyalty from their target audience.
So far, CPPL has trained over 2000 young professionals and business owners via its open programmes as well as the bespoke solutions created for their clients. The training is targeted at business owners, entrepreneurs, business development professionals, marketing/sales/customer service professionals, account managers and client service officers.
